E-Commerce Trading Operations Executive

Dr. Martens plc; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Welcome free pair of Docs

‘Buy as you Earn’ Share scheme

65% off all Docs

50% off Accessories

Pension Scheme through Aviva

Life Assurance

25 Days Annual Leave + Bank Holidays

Private healthcare

2 paid volunteer days per year

Job summary

Dr. Martens plc in London is seeking an E-Commerce Trading Operations Executive to join the Commercial team and support trading strategies, product setups, and promotions across the online store.

You will work with cross‑functional colleagues to optimise site merchandising, ensure accurate pricing, and monitor KPIs such as conversion, AOV and sell‑through while driving smooth peak trading periods.

Qualifications

• E-commerce and digital trading knowledge.
• Strong technical and analytical capability with CMS/OMS and analytics tools.
• Excellent organisation and attention to detail.

Responsibilities

• Manage product setup, pricing, availability, and launches across CMS/PIM, including Product Launch Tracker.
• Execute promotions and online campaigns, coordinating plans for peak trading and events.
• Support site merchandising and trading performance, optimise category placement and monitor KPIs (conversion, AOV, sell-through).
• Coordinate trading operations with Merchandising, Supply Chain and Marketing to ensure readiness and resolve issues.
• Maintain data integrity and improve workflows and automation.

Skills

E-commerce knowledge

Analytical ability

CMS/OMS proficiency

Pricing and data management

Cross-functional collaboration

Tools

Microsoft Office

Job description

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place.

WHERE YOU SIT

As our E-Commerce Trading Operations Executive, you’ll be part of the Commercial team working closely with brilliant people across the business and reporting into Digital Trading Lead. You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.

WHERE YOU CONTRIBUTE

The E-commerce Trading Operations Executive supports the execution of trading strategies and operational processes that drive online sales performance. This role ensures smooth day-to-day operations, accurate product setup, and timely implementation of promotions and campaigns. It plays a key role in maintaining site accuracy, optimising workflows, and supporting trading priorities to deliver a seamless customer experience.

Core Accountabilities

As our E-Commerce Trading Operations Executive, you will be responsible for:

• Managing product setup and maintenance, ensuring accurate product uploads, pricing, availability and seasonal launches across CMS/PIM systems, including ownership of the Product Launch Tracker.
• Executing promotions and trading activity, implementing online campaigns, discounts and offers while coordinating 360° operational plans for peak trading periods and promotional events.
• Supporting site merchandising and trading performance, maintaining category and product placement to optimise conversion while monitoring key KPIs such as conversion, AOV and sell-through.
• Coordinating trading operations and resolving issues, working closely with Merchandising, Supply Chain and Marketing to ensure launch and trading readiness, proactively identifying and escalating issues that could impact performance.
• Maintaining operational accuracy and improving processes, carrying out quality checks across site content and pricing, maintaining data integrity and documentation, and identifying opportunities to improve workflows and automation.

Key Skills & Capabilities

Put simply, the key things we’re looking for are:

• E-commerce and digital trading knowledge, with an understanding of online trading operations, site merchandising and customer journeys.
• Strong technical and analytical capability, confident using CMS, OMS, Microsoft Office and analytics tools to manage product data, pricing and performance information.
• Excellent organisation and attention to detail, able to manage multiple priorities and deadlines while maintaining high levels of accuracy.
• Strong communication and collaboration skills, able to work effectively with cross-functional teams and build positive working relationships.
• A proactive and adaptable approach, with strong problem-solving skills and the ability to respond confidently to operational challenges in a fast‑paced, evolving digital environment.

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome free pair of Docs
• ‘Buy as you Earn’ Share scheme
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year

READY TO FILL YOUR BOOTS?

If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we’d love to hear from you.

Application closing date: Thursday 3rd of September 2026

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.