E-commerce & Shop Assistant Part Time

JR United Kingdom; Crawley; On-site; GBP 20,000 - 30,000; Part time

Job summary

A growing jewellery business is seeking an E-commerce & Shop Assistant to support online sales operations and stock management. The role includes managing order dispatch, customer communication, and maintaining showroom standards. This is a part-time position based in Crawley, requiring strong interpersonal and organizational skills.

Qualifications

• Experience in fashion retail or a wholesale environment.
• Polite, friendly, and diplomatic manner.
• Ability to work on a wide range of projects.

Responsibilities

• Managing online order dispatch process from invoicing to shipping.
• Coordinating with vendors for stock management.
• Handling customer communications via emails and calls.

Skills

Interpersonal skills

Communication skills

Attention to detail

Photoshop knowledge

Basic Excel knowledge

Job description

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E-commerce & Shop Assistant Part Time, crawley, west sussex

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Client:

Van Peterson Designs

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

It takes an energetic and entrepreneurial spirit to work with Van Peterson. We are a team of all-rounders who are passionate about getting involved with all elements of running and promoting the business. As we are in an exciting period of growth, we are looking for someone who is ready to dive in and have a direct impact on sales growth and development.

The Ecommerce Assistant position is an all-rounder role in a growing jewellery business. The selected candidate will work primarily across digital, stock management, and sales operations.

This varied role is based in our brand new showroom located at 47 Sloane Avenue, Chelsea. The successful candidate will report to Lucy Davis.

This is an in-house e-commerce assistant, requiring you to travel to the office in Chelsea.

Responsibilities

E-commerce:

• Taking charge of the online order despatch process, from invoicing and packaging to shipping
• Tracking orders to make sure they have arrived safely
• Handling customer emails and phone calls
• Uploading new products to the website and writing copy/ product descriptions
• Working with the director on daily social media

Stock and Supplier Management:

• Coordinating with vendors to track and maintain stock levels
• Overseeing atelier and repair projects with local suppliers
• Fulfilling orders for Wholesale clientele in a timely manner
• Organising shipments in line with client requests
• Light jewellery making (don’t worry; you will learn if you don’t know already!)
• Maintaining the shop/ office to a high standard (cleaning and organising are required)
• Ensuring that the showroom is merchandised properly, rotating displays every couple of weeks
• Managing and reordering showroom supplies
• Booking couriers and assisting in answering the office phone
• General office upkeep & ad hoc duties

Skills and Experience

Required:

• Experience in fashion retail or a wholesale environment
• Photoshop knowledge
• Basic Excel knowledge
• Strong interpersonal skills
• Good telephone manner
• Polite, friendly, and diplomatic manner
• Excellent communication skills, both written and verbally
• Ability to prioritize tasks and excellent attention to detail
• Ability to work on a wide range of projects to help the overall growth of the business
• Strong punctuality and attendance

Note:

This job is for 2-3 days a week, we may require you to work occasional Saturdays and Sundays

The work day begins at 10am and finishes at 6pm

Salary: Daily rate based on £25,000 per annum

Application:

Please apply with a CV and cover letter.