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E-Commerce Operations & Growth Manager

Kipferl London

Greater London

On-site

GBP 50,000 - 60,000

Full time

3 days ago

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Job summary

Kipferl London, the only Austrian Restaurant and Patisserie in the UK, seeks an entrepreneurial individual for e-commerce operations. This role includes managing a Shopify store, enhancing customer experiences, and driving business growth. Join a passionate team committed to excellence and enjoy unique baked goods in a dynamic environment.

Benefits

Performance-based bonus

Long-term growth potential

Equity component for the right candidate

Qualifications

Experience in e-commerce operations, ideally on Shopify.
UK passport or visa necessary, no sponsorship available.
Track record of hiring and managing small teams.

Responsibilities

Oversee day-to-day management of our Shopify store: stock updates and product listings.
Handle customer communication via email and phone.
Fulfil orders: packing, shipping, and ensuring timely delivery.

Skills

E-commerce operations

Customer experience

Entrepreneurial mindset

Hands-on attitude

Tools

Shopify

Kipferlis the only Austrian Restaurant, Patisserie, and Online Shop in the UK. Based in London, we’re known for our high-quality handmade cakes, unique Austrian wines, and fine delicatessen – both in our restaurant and through our growing online store.

We're looking for ahands-on, driven, and entrepreneurial individualto help take ouronline shopto the next level. This is not a passive role — you'll work directly with the founder, roll up your sleeves, and help shape the future of Kipferl’s e-commerce business.

What You’ll Be Doing

Operations

Oversee day-to-day management of ourShopifystore: stock updates, product listings, and site maintenance
Handle allcustomer communicationvia email and phone (questions, feedback, complaints)
Fulfil orders: packing, shipping, and ensuring timely delivery
Liaise with therestaurant and pastry teamon stock levels, production, and logistics
Streamline and improveorder fulfilment workflows, packaging, and delivery processes
Develop cross-selling and up-selling strategies using Shopify apps
Develop and execute strategies to attract and convertcorporate customersacross the UK
Collaborate with our head pastry chef to launch new products
Helprecruit and trainnew e-commerce staff as we grow
Identify and act on new business opportunities
Support marketing campaigns in collaboration with our managing director and our digital agency

What We’re Looking For

Experience ine-commerce operations, ideally on Shopify
Passion forcustomer experienceand digital retail
Entrepreneurial mindset– you take initiative and thrive in a start-up-style environment
Hands-on, practical, and proactive attitude
Track record of hiring, managing or working within small, motivated teams
Bonus: background in food, hospitality, or retail
UK passport or visa necessary, no sponsorship available

What We Offer

Performance-based bonus depending onsales and growth numbers
Long-term growth potential within the business
Equity componentfor the right candidate
A chance to work with a passionate, creative team — and enjoy great cake, too

Ready to build something unique with us?

Send your CV and a short note tojobs@kipferl.co.uk– we’d love to hear from you.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Marketing and Sales
Industries
Restaurants

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