E-Commerce Operations Associate

DECIEM | THE ABNORMAL BEAUTY COMPANY; Nottingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A rapidly growing beauty company in Nottingham is seeking a warehouse and e-commerce professional to support order fulfillment and daily operations. This role will involve ensuring quality standards, training new team members, and maintaining an organized workspace. Join DECIEM to be part of a dynamic team offering generous benefits, including flexible work arrangements and ample vacation time.

Benefits

Generous Vacation & Personal Days

6 months of paid time off for new parents

4 weeks work from anywhere

Hybrid work model

Summer Fridays

Employee Assistance Program

Development Grants & LinkedIn Learning membership

Generous product discounts

Qualifications

• Ability to navigate between several modules/programs.
• Experience in inventory management is an asset.

Responsibilities

• Support order fulfillment and shipment processes.
• Handle customer complaints with Customer Happiness team.
• Perform administrative tasks like shipping labels creation.

Skills

Attention to detail

Organizational skills

Problem-solving skills

Strong analytical skills

Effective time management

Communication skills

Education

Relevant education or equivalent work experience in Retail

Tools

Microsoft Office

Excel

Word

Job description

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us.

WHAT WE'RE LOOKING FOR

We are looking for a warehouse and e-commerce professional to support order fulfillment at our Nottingham distribution center.

WHAT YOU'D BE DOING IN THIS ROLE

• Ensuring all the online order fulfillment and retail order shipment processes administered in accordance with the organization's customer service and quality standards
• Support with the day to day operations of the E-Commerce Picking-Packing team
• Work with Customer Happiness team in the event of a customer complaint
• Perform administrative tasks such as creating shipping labels, paperwork for shipping companies, process cancelations etc.
• Assists with onboarding and on the job training of the team to be highly functional and effective
• Receiving and processing incoming stock and materials when needed
• Labeling/Releasing stock and orders
• Ensure standards for quality and health and safety are met
• Assist in maintaining warehouse standards of cleanliness and organization and ensure tidiness standards are always respected and maintained
• Ensure compliance with warehouse policies and procedures (e.g. shipments, safety standards, stocking).
  
  

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Attention to detail, organizational and problem-solving skills
• Strong analytical skills, ability to navigate between several modules/programs
• Effective time management and communication skills
• Basic knowledge of Microsoft Office, Excel, Word etc.
• Relevant education OR equivalent work experience in Retail, Inventory is an asset
  
  

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Work from anywhere 4 weeks per year.
• A hybrid work model (for applicable roles).
• Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• A generous discount on DECIEM products for you, your family, and your friends.
  
  

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

• Do the right thing
• Create impact
• Respect small things
• ️ Care too much
• Be the future
  
  

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP