E-Commerce Manager

WHD; City Of London; On-site; GBP 40,000 - 64,000; Full time

Job summary

WHD is seeking an E-Commerce Manager in London for a 4-month+ contract to drive day-to-day trading, merchandising and ongoing website optimisation. You will align with Commercial, Marketing, CRM and European teams to translate promotions and campaigns into compelling online experiences.

You will own the promotional plan, manage product listings and ensure accurate pricing and messaging, while using data to identify opportunities to boost conversion and performance.

Qualifications

• Experience in e-commerce trading, digital merchandising and website management.
• High levels of competency in Magento.
• Strong organisational and project management skills with ability to manage multiple priorities.
• General manager mindset with ownership beyond immediate responsibilities.
• Strong stakeholder-management abilities to influence cross-functional teams.
• Excellent attention to detail and commitment to executional excellence.
• Proactive approach to identifying problems and delivering solutions.

Responsibilities

• Website Trading and Merchandising: Own daily trading and execution of promotional plan across the website.
• Manage listing, removal and presentation of products, promotions and content on homepage and product pages.
• Ensure content, pricing, availability and promotions are accurate and delivered on time.
• Maintain high standards of digital merchandising across products and bundles.
• Champion a consumer-first online journey and resolve issues with technical/operational teams.
• Drive continuous improvement of the website and wider e-commerce experience.
• Use data to identify opportunities to improve conversion and engagement.
• Develop quarterly technology/website roadmap and lead experiments from idea to results.

Skills

E-commerce trading

Digital merchandising

Website management

Magento proficiency

Project management

Stakeholder management

Attention to detail

Data-driven

Tools

Magento

Job description

E-Commerce Manager - Farringdon, London - 4mths+ Contract

The Role:

As E-Commerce Manager, you will be responsible for the day-to-day trading, merchandising, maintenance and ongoing optimisation of my clients website. The website is a critical part of the consumer journey and a key driver of our commercial performance. You will work closely with Commercial, Marketing, CRM, Technology and European e-commerce teams to ensure that our product ranges, promotions and campaigns are translated into compelling and effective online experiences. You will combine strong operational execution with consumer insight and a continuous-improvement mindset.

Key Responsibilities:

• Website Trading and Merchandising
• Own the daily trading and execution of the promotional plan across the website
• Manage the listing, removal, organisation and presentation of products, promotions and content across the homepage, product display pages and product listing pages
• Ensure website content, pricing, availability and promotional messaging are accurate, consistent and delivered on time
• Maintain high standards of digital merchandising across kegs, machines, bundles and merchandise
• Champion a consumer-first approach throughout the online journey
• Identify and resolve website issues quickly, working with relevant technical and operational teams
• Website Optimization and Digital Development
• Drive continuous improvement of the website and wider e-commerce experience
• Use customer, trading and behavioural data to identify opportunities to improve conversion, engagement and commercial performance
• Develop clear recommendations for the quarterly technology and website roadmap
• Lead optimisation initiatives from initial idea and business case through to implementation and performance review
• Define, track and report key website metrics, performance trends and test results
• Present website performance, insights and priorities to senior stakeholders each month
• Collaborate with e-commerce teams across Europe to share best practice, learnings and scalable solutions

Commercial Planning:

• Play a leading role within the Commercial Team, contributing creative and ambitious ideas to the promotional planning process
• Advise on how commercial plans, campaigns and product launches should be executed online
• Provide data-led recommendations on product ranging, promotional mechanics, bundles and website placement
• Partner with CRM, Social, Brand and Content teams to strengthen email marketing and social content strategies
• Ensure that activity across the website, email and social channels creates a consistent and effective consumer journey

Skills / Experience:

• Previous experience in e-commerce trading, digital merchandising and website management
• High levels of competency in Magento
• Strong organisational and project management skills, with the ability to manage multiple priorities in a fast-paced environment
• A general manager mindset, with a willingness to take ownership beyond the immediate responsibilities of the role
• Strong stakeholder-management skills and the ability to influence cross-functional teams
• Excellent attention to detail and a commitment to executional excellence
• A proactive approach to identifying problems and delivering solutions