E‑Commerce Grocery Team Lead – Customer & Delivery

The Channel Islands Co-operative Society; Jersey Marine; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Staff discount

Discretionary bonus

Pension scheme

Simply Health

Job summary

The Channel Islands Co-operative Society is seeking a Customer Team Leader for Online Grocery Order Picking and Deliveries at Millennium Park Food Store in Jersey. The role is full-time and forms part of the store's operational team, coordinating order allocation, delivery drivers and handling customer queries.

You will lead a team of order pickers, ensure efficient scheduling, and drive high standards of accuracy and customer service, while maintaining compliance with safety regulations and

Qualifications

• 3+ years retail and customer service experience.
• Team supervision experience.
• Understanding of compliance and regulatory requirements for retail.
• Positive approach and attitude.
• Genuine care for customers and members.
• Great people skills and ability to build relationships.
• Strong organisational and problem solving skills.
• Excellent communication skills and teamwork.

Responsibilities

• Lead coaching and mentoring a team of grocery order pickers to ensure accuracy and customer service.
• Allocate and prioritise online orders for picking and timely preparation for collection or delivery.
• Monitor team performance, provide feedback and support ensuring quality and safety standards.
• Manage daily schedules and driver routes to ensure on-time deliveries.
• Serve as primary store liaison for home deliveries and resolve customer queries promptly.
• Support training and development of team members and foster a positive working environment.
• Ensure compliance with health, safety and regulatory requirements and complete diligence checks.
• Collaborate with store management and other departments for smooth operations and swift issue resolution.
• Champion use of digital tools to optimise order picking and delivery processes.
• Participate in community and store initiatives as part of the Channel Islands Co-op team.
• Perform other duties as required.

Skills

Retail experience

Customer service

Team supervision

Communication skills

Organisational skills

Problem solving

Flexibility

DBS check

Job description

The Channel Islands Co-operative Society is seeking a Customer Team Leader for Online Grocery Order Picking and Deliveries at Millennium Park Food Store in Jersey. The role is full-time and forms part of the store's operational team, coordinating order allocation, delivery drivers and handling customer queries.

You will lead a team of order pickers, ensure efficient scheduling, and drive high standards of accuracy and customer service, while maintaining compliance with safety regulations and