Customer Team Leader - E Commerce | Millennium Park Food Store

The Channel Islands Co-operative Society; Jersey Marine; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Staff discount

Discretionary bonus

Pension scheme

Simply Health

Job summary

The Channel Islands Co-operative Society is seeking a Customer Team Leader for Online Grocery Order Picking and Deliveries at Millennium Park Food Store in Jersey. The role is full-time and forms part of the store's operational team, coordinating order allocation, delivery drivers and handling customer queries.

You will lead a team of order pickers, ensure efficient scheduling, and drive high standards of accuracy and customer service, while maintaining compliance with safety regulations and

Qualifications

• 3+ years retail and customer service experience.
• Team supervision experience.
• Understanding of compliance and regulatory requirements for retail.
• Positive approach and attitude.
• Genuine care for customers and members.
• Great people skills and ability to build relationships.
• Strong organisational and problem solving skills.
• Excellent communication skills and teamwork.

Responsibilities

• Lead coaching and mentoring a team of grocery order pickers to ensure accuracy and customer service.
• Allocate and prioritise online orders for picking and timely preparation for collection or delivery.
• Monitor team performance, provide feedback and support ensuring quality and safety standards.
• Manage daily schedules and driver routes to ensure on-time deliveries.
• Serve as primary store liaison for home deliveries and resolve customer queries promptly.
• Support training and development of team members and foster a positive working environment.
• Ensure compliance with health, safety and regulatory requirements and complete diligence checks.
• Collaborate with store management and other departments for smooth operations and swift issue resolution.
• Champion use of digital tools to optimise order picking and delivery processes.
• Participate in community and store initiatives as part of the Channel Islands Co-op team.
• Perform other duties as required.

Skills

Retail experience

Customer service

Team supervision

Communication skills

Organisational skills

Problem solving

Flexibility

DBS check

Job description

Location: Jersey

Hours: up to 39 hours

Job Role

We are looking for a Customer Team Leader of the Online Grocery Order Picking and Deliveries, to be part of our fantastic team at our Millennium Park Food Store on a full-time basis.

This role is part of our store operational team. As Team Leader you will play a pivotal role in ensuring our E-commerce customers receive an exceptional shopping and delivery experience. You will manage a team of order pickers, coordinate order allocation, oversee delivery drivers and act as the main point of contact for customer queries related to home deliveries.

Duties

• Leading coaching and mentoring a team of grocery order pickers to achieve high standards of accuracy, efficiency and customer service.
• Allocate and prioritise online order for picking and ensuring timely preparation and readiness for collection or delivery.
• Monitor team performance, provide feedback and support and ensure all orders meet quality, safety and presentation standards
• Ensure daily schedule is managed and the activities of the delivery drivers are fulfilled, ensure most efficient routes are used and deliveries made on time.
• Acting as Primary Store Team Member Customer Liaison for home deliveries, resolving queries and issues promptly to ensure customer satisfaction.
• Support team members with training and development fostering a positive and collaborative working environment.
• Maintaining compliance with legal, health and safety regulations and ensuring all diligence checks are completed.
• Coordinating closely with store management and other departments to ensure smooth operations and swift resolution of any issues.
• Championing the use of digital tools and systems to optimise order picking and delivery processes.
• Participating in community and store-based initiatives as part of the Channel Islands Co-op Team.
• Get involved with your team in any other duties as required.

Skills, Knowledge And Experience Requirements

• 3+ years retail and customer service experience
• Team Supervision experience
• Understanding of compliance and regulatory requirements for retail.
• Positive Approach and Attitude
• Genuine care for the needs of our customers and members
• Great people skills, building positive relationships with customers and colleagues
• Strong organisational and problem solving skills
• Great communication skills, able to build positive relationships.
• Be self-motivated, and self directed as well as a team player.
• Flexibility to work a range of shifts.
• As desire to learn, grow and develop your leadership skills.
• Basic DBS will also be required.

what you give in enthusiasm we'll return to you in full with training and other benefits and rewards including; a competitive salary, staff discount, discretionary bonus, pension scheme, simply Health and a generous holiday allowance, as well as other discounts.

For further information, please contact our People team on 879822 or email us today.

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We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.

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