E-commerce executive D2C (Shopify)

Love Struck; Guildford; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Healthcare

WFH option

Job summary

Love Struck in Guildford is seeking an E-commerce Executive to own the D2C channel day to day. You'll report to the Marketing Director and work with our web dev, content creators and fulfilment partners to grow online sales.

The role covers product listings, bundles, SEO, newsletters, and social campaigns, with responsibilities for subscriptions, orders, and customer issues, plus monthly performance reporting.

Qualifications

• 3 yrs minimum hands-on experience in e-commerce marketing for a D2C or consumer brand.
• Experience in Shopify and Klaviyo
• Organised, curious and happy to roll your sleeves up, from writing an email to sorting a delivery issue
• Confident with numbers/Excel and keen to understand what's working and why
• Friendly and clear when you're dealing with customers, suppliers and creators

Responsibilities

• Website & Shopify – managing product listings, bundles and site content, briefing our web designer on new pages, and keeping on top of SEO/AI search, blogs, FAQs and reviews
• CRM & email – planning and sending our Klaviyo newsletters, segmenting lists and running win-back and subscription campaigns
• Social & paid – working with UGC creators and our agency on reels and Meta ads, keeping an eye on performance, and building partnerships with like-minded brands
• Customers & operations – looking after subscriptions and orders, sorting customer issues, and working with our courier and fulfilment partners (especially fun in a heatwave!)
• Reporting – pulling together monthly performance stats and spotting what we should do next

Skills

E-commerce marketing

Data analysis

Customer service

Tools

Shopify

Klaviyo

Job description

About us

Love Struck has been the leading supplier of blended beverages (predominantly frozen smoothies) for 20 years to foodservice and trade customers. If you've ever had a freshly blended smoothie in a gym, cafe or leisure site, it's very likely it was one of ours! We also have a small but strategically important direct-to-consumer channel run through our Shopify website. We're a small but mighty team, so everyone gets stuck in and sees the results of their work straight away.

The role

We're looking for an E-commerce Executive to take ownership of our D2C channel day to day. You'll report in to our Marketing Director and work closely with our web dev, social agency, content creators and fulfilment partners. It's an exciting opportunity - you get serious responsibility and get to make a significant impact whilst having the support of the established business behind you.

What you'll be doing

• Website & Shopify – managing product listings, bundles and site content, briefing our web designer on new pages, and keeping on top of SEO/AI search, blogs, FAQs and reviews
• CRM & email – planning and sending our Klaviyo newsletters, segmenting lists and running win-back and subscription campaigns
• Social & paid – working with UGC creators and our agency on reels and Meta ads, keeping an eye on performance, and building partnerships with like-minded brands
• Customers & operations – looking after subscriptions and orders, sorting customer issues, and working with our courier and fulfilment partners (especially fun in a heatwave!)
• Reporting – pulling together monthly performance stats and spotting what we should do next

About you

• 3 yrs minimum hands-on experience in e-commerce marketing for a D2C or consumer brand.
• Experience in Shopify and Klaviyo
• Organised, curious and happy to roll your sleeves up, from writing an email to sorting a delivery issue
• Confident with numbers/Excel and keen to understand what's working and why
• Friendly and clear when you're dealing with customers, suppliers and creators

The details

• Based in our Guildford office (with optional 1 day WFH outside of busy Spring/Summer period)
• Salary: £35,000 – £38,000 dependant on experience + competitive benefits including healthcare
• Start date: January 2027