E-commerce Executive

Self-Portrait; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Self-Portrait is seeking a detail-oriented E-commerce Executive to manage product listings, site content, and performance improvements. You will upload data, maintain product details, and optimise categories, pre-orders, pricing, and imagery to ensure accuracy and consistency.

You will analyse reports on e-commerce metrics, SEO, heatmaps, and conversions, and collaborate with buyers on merchandising. Strong Excel and Shopify experience are preferred, with flexibility for after-hours launches.

Qualifications

• Strong Excel proficiency.
• Experience with Shopify (preferred).
• Solid technical knowledge of website functionality and structure.
• Proactive problem-solver with strong attention to detail.
• Excellent organisational skills.

Responsibilities

• Upload and maintain product listings including size guides, filters, and variant linking.
• Conduct quality checks on product recommendations and update conditions as needed.
• Optimise product categories for better navigation and searchability.
• Perform ad hoc product updates such as name changes and price updates.
• Upload and track pre-order dates.
• Conduct daily site audits and usability testing.
• Maintain site content including FAQ pages, navigation, edit pages, and translated content.
• Support visual merchandising and report on revenue from Complete the Look.
• Optimise Klevu search and expand product synonyms.
• Conduct SEO tasks and deliver bi-monthly SEO reports.
• Analyse bounce rates and identify high-click/low-converting pages; use heatmaps.
• Assist in compiling trade reports.
• Collaborate with buyers to curate product pairings and update sold-out items.

Skills

Excel proficiency

Attention to detail

Organisational skills

Proactive problem-solver

Project management

Tools

Shopify

Klevu search

Job description

We are looking for a detail-oriented E-commerce Executive to manage product listings, site content, and website performance enhancement. This role involves uploading and maintaining product data, including Complete the Look, product recommendations, size guides, and filters, while ensuring accuracy and consistency. The candidate will optimise product categories, track pre-orders, and perform ad hoc updates like pricing and imagery changes. Key responsibilities also include site content maintenance, such as daily audits, usability testing, and managing FAQs, navigation, and translated content. They will support visual merchandising, conduct speed audits, and optimise on-site search.

The candidate will analyse and product reports covering key e-commerce metrics, SEO performance, site heat maps, and conversion trends.

Ideal candidates will have strong Excel skills, Shopify experience (beneficial), web knowledge, and a proactive, detail-oriented approach. Flexibility to respond to critical system alerts or special launches outside business hours is essential.

Job Responsibilities

Product Management

• Upload and maintain product listings, including size guides, filters, and variant linking.
• Conduct quality checks on product recommendations and update conditions as needed.
• Optimise product categories for better navigation and searchability.
• Perform ad hoc product updates (e.g., name changes, price updates, imagery).
• Upload and track pre-order dates.

Site Content Maintenance

• Conduct daily site audits and usability testing.
• Maintain site content including, FAQ pages, navigation, edit pages, and translated content.
• Support with maintaining visual merchandising.
• Perform speed audits and identify slow-performing pages.

Complete the Look

• Collaborate with buyers to curate product pairings and update sold-out items.
• Report on revenue generated by this feature.

On-Site Search

• Optimise Klevu search and implement new features.
• Expand product synonyms to improve discoverability.

SEO & Performance

• Conduct SEO tasks to improve visibility and rankings.
• Deliver bi-monthly SEO reports.

E-Commerce Reporting

• Analyse bounce rates, high-click/low-converting products, and landing pages.
• Use heatmaps for insights.
• Assist in compiling trade reports.

Key Skills

• Strong Excel proficiency.
• Experience with Shopify (preferred).
• Solid technical knowledge of website functionality and structure.
• Proactive problem-solver with strong attention to detail.
• Excellent organisational skills.
• Flexibility to respond to critical system alerts or special launches outside business hours when needed.