E-commerce Content Assistant

twentytwentyone; London; On-site; GBP 25,000; Full time

Job summary

twentytwentyone, a leading London retailer of classic and contemporary design, is seeking an E-Commerce Content Assistant. This role involves managing website content, ensuring accuracy and engagement while supporting the customer service team. The ideal candidate should possess strong organisational skills, be detail-oriented, and have copywriting experience, all within a fast-paced, design-focused environment.

Benefits

Birthday day off

Company annual bonus scheme

Season travel ticket/Cyclescheme

Training and opportunities for development

Qualifications

• Strong organisational skills and attention to detail.
• Excellent written English and copywriting experience.
• Experience in high-end furniture/lighting sales is an advantage.

Responsibilities

• Upload new product ranges and ensure SEO-friendly content.
• Maintain online catalogue accuracy and monitor stock levels.
• Communicate with customers and support customer service.

Skills

Organisational skills

Communication

Copywriting

Problem-solving

Tools

Shopify

Job description

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.

We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.

With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.

37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm.

Based at our showroom on River Street EC1R.

Key responsibilities:

Content and administration

• Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
• Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
• Assisting in the visual merchandising of collections and edits.
• Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.

Sales and customer service

• Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
• Support the Customer Services team.

The ideal candidate will have:

• An enthusiasm for design, twentytwentyone, and our products
• Strong organisational and administrative skills, with attention to detail and accuracy
• Familiarity with Shopify or a similar CMS is desirable
• Excellent written English -copywriting experience is essential.
• An intrinsic understanding of customer service
• Strong initiative and problem-solving skills
• Experience in selling high-end, made-to-order furniture/lighting would be an advantage.

What we offer:

• Birthday day off
• Company annual bonus scheme
• Season travel ticket/Cyclescheme
• Training and opportunities for development

Please send a CV and covering letter outlining your suitability for the role to [e-mail], stating your salary expectations.

Please note that we are only able to respond to candidates shortlisted for interview.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Furniture and Home Furnishings Manufacturing

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