E-commerce Content Assistant

University of the Arts London; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent design retailer based in London is looking for an enthusiastic individual to join their web team. This role focuses on content management, customer service, and supporting brand initiatives. Responsibilities include product uploads, customer communications, and visual merchandising support. Ideal candidates will have strong organisational skills, attention to detail, and a passion for design.

Benefits

Birthday day off

Company annual bonus scheme

Season travel ticket/Cycle scheme

Training and opportunities for development

Qualifications

• Experience in copywriting is essential.
• Familiarity with content management systems preferred.
• Proven customer service skills.

Responsibilities

• Upload and manage product ranges with SEO-friendly copy.
• Assist with customer communications and service inquiries.
• Support visual merchandising and marketing efforts.

Skills

Organisational skills

Attention to detail

Customer service

Problem-solving

Copywriting

Flexibility

Initiative

Tools

Shopify

Job description

Hours Full-time Monday to Friday, 9.15am-5.45pm, based at our River Street Head Office + Showroom.

twentytwentyone has established itself over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.

We welcome applicants to join our friendly web team, where every day is a learning opportunity. We believe that the future of our organisation is our people. As a key part of the team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success. If you believe you have the experience and skills for this role and share our passion for exceeding customer expectations, we invite you to apply!

Full-time Monday to Friday, 9.15am-5.45pm, based at our River Street Head Office + Showroom.

Content and administration

• Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
• Source and edit imagery for product ranges.
• Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, implement new pricelists working with the Web Team, Purchasing, Retail and Warehouse departments.
• Assisting in the visual merchandising of collections and edits.
• Administer information to the correct channels and report important and/or recurring issues.
• Assist with the set-up of online sales, offers and promotions.
• Assist in actioning daily deliveries, weekly product sales and discontinued.
• Act as a Brand Ambassador for select manufacturers.
• Review and update New collections.
• Regularly review and update Quickship Lighting + Furniture collections
• Create fabric, colour, finish pdfs and online spec sheets.
• Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.

Sales and customer service

• Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
• Support the Customer Services team with web order processing, arranging deliveries, communications, stock availability and dispatch of orders in seasonal peak times as required.
• Provide showroom support and lunch/holiday cover where required.

What we offer:

• Birthday day off
• Company annual bonus scheme
• Season travel ticket/Cycle scheme
• Training and opportunities for development

Skills and Experience Required

To be successful in this role you will have the following skills and experience:

• An enthusiasm for design, twentytwentyone, and our products
• Strong organisational and administrative skills, with attention to detail and accuracy
• Familiarity with Shopify or a similar CMS is desirable
• Excellent written English – copywriting experience is essential.
• An intrinsic understanding of customer service
• Flexibility and keenness to carry out all aspects of the role
• Strong initiative and problem-solving skills
• Experience in selling high-end, made-to-order furniture/lighting would be an advantage.