E-Commerce Cash & Data Analyst

Funko; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the E-Commerce sector is seeking a professional to manage cash allocation and reporting processes. The successful candidate will be responsible for accurately processing customer payments, preparing IOSS reports, and supporting chargeback investigations. This role requires strong analytical skills, attention to detail, and a commitment to providing excellent customer service while working collaboratively with both internal and external customers.

Qualifications

• Experience managing chargebacks in an E-Commerce context.
• Excellent IT skills with advanced proficiency in Excel.
• Strong analytical abilities to identify data patterns and trends.

Responsibilities

• Accurately record and process customer payments and manage accounts.
• Create IOSS reports and manage VAT reconciliations.
• Support investigations of chargeback disputes.

Skills

Data analysis

Customer service

Attention to detail

Tools

D365

Salesforce

Adyen

Paypal

Narvar

Excel

Job description

Role Purpose

The purpose of this role, through active account management, is to reconcile and report E-Commerce transactions and support chargeback processes. This role holder will work towards ensuring accurate cash allocation, IOSS reporting and working with customer service to reduce chargeback costs to Funko. Reporting into Senior Manager, Finance – E-Commerce & Supply chain - EMEA as well as receiving support from the E-Commerce customer service team, you will have full end to end ownership of the EMEA E-Commerce cash allocation and reporting process. Building excellent relationships with both your internal and external customers is paramount in the success of this role.

What You’ll Do:

• Accurately record and process customer payments daily, ensuring they are applied to the correct invoices.
• Manage the E-Commerce customer account to ensure invoices and credit notes are raised correctly.
• Create IOSS reports monthly and manage any queries that arise.
• VAT reconciliations to ensure accurate revenue recognition.
• Weekly reporting.
• Adhere to industry regulations and guidelines related to payment processing and dispute resolution.
• Following internal processes and controls (SOX Compliance).
• Maintain accurate and up-to-date records of all cash applications, chargebacks, and disputes.
• Support investigations and analysis of chargeback disputes.
• Offer ad hoc support to the Finance team.

What You’ll Bring:

• Experience working with managing chargebacks within an E-Commerce environment.
• Experience with D365, Salesforce, Adyen, Paypal and Narvar are an advantage
• Excellent IT skills including advanced Excel.
• Strong ability to analyse data and identify patterns and trends.
• Ability to identify and resolve complex issues.
• High attention to detail when managing large volumes of data.
• Experience of managing an E-Commerce ledger.
• Experience in working towards targets.
• Open to change and new ways of working.
• Excellent customer service skills.
• Takes prompt actions to deliver results and support the team when required.
• Ambitious, driven and focussed with a can-do attitude.
• Excellent verbal and written communication skills.
• The ability to listen and interpret information, but also challenge the status quo.
• A highly organised and proactive approach to work including liaising with departments internally.
• Able to prioritise workload and respond to multiple deadlines and tasks and ability to work unsupervised.
• Able to assess information, quality orientation, speed, and accuracy.

Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.