E-commerce Account Manager

Galderma Limited (UK); Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Galderma Limited (UK) in London is seeking an E-commerce Account Manager to drive online sales, manage JBPs, pricing, shopper marketing and customer development with KPI focus.

You will adapt the global e-commerce vision, optimize on-site and off-site content, work with marketing on activation plans including PPC and social, and build bottom-up account plans aligned with business objectives. Requires degree and 2+ years in e-commerce sales.

Qualifications

• Degree level education (Commercial education, e.g., business, economics, marketing preferable).

Responsibilities

• JBPs, product availability, pricing, shopper marketing and customer development, with a focus on KPIs at all times.
• Adapt and implement the E-commerce global vision, strategy and execution standards focusing on SEO with best in class content, assortment and e-shelf merchandising.
• Work closely and effectively with the marketing team on customer activation plans (on and off site, including PPC and Social), in line with upper funnel activity.
• Build bottom-up E-commerce Customer Account Plans (JBPs) to drive the overall business which are aligned with the Consumer Business Unit objectives and customer strategies.
• P&L responsibility: accountable to achieve Net Sales and Gross To Net percentage targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence.
• Accurate forecasting to maximise availability on Pure Players' sites.
• Strong quantitative ability and comfort with data driven decision processes, with a strong understanding of the key metrics to drive the business is expected.
• Execute promotional guidelines by category and channel.
• Continuously evaluate ROI of trade investments amending the in-year to-go plan where necessary.

Skills

Data analysis

Attention to detail

Presentation skills

Strong Excel skills

PowerPoint proficiency

Education

Bachelor's degree in Business/Economics/Marketing

Tools

Excel

PowerPoint

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title : E-commerce Account Manager

Location : London

Responsibilities:

• JBPs, product availability, pricing, shopper marketing and customer development, with a focus on KPIs at all times.
• Adapt and implement the E-commerce global vision, strategy and execution standards focusing on SEO with best in class content, assortment and e-shelf merchandising.
• Work closely and effectively with the marketing team on customer activation plans (on and off site, including PPC and Social), in line with upper funnel activity.
• Build bottom-up E-commerce Customer Account Plans (JBPs) to drive the overall business which are aligned with the Consumer Business Unit objectives and customer strategies.
• P&L responsibility: accountable to achieve Net Sales and Gross To Net percentage targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence.
• Accurate forecasting to maximise availability on Pure Players' sites.
• Strong quantitative ability and comfort with data driven decision processes, with a strong understanding of the key metrics to drive the business is expected.
• Execute promotional guidelines by category and channel.
• Continuously evaluate ROI of trade investments amending the in-year to-go plan where necessary.

Skills & Qualifications:

• Degree level education (Commercial education, e.g., business, economics, marketing preferable).
• Minimum 2 years of E-commerce Sales experience and a total 5 year Commercial experience.
• Strong understanding of the online consumer buying cycle and specific E-retailer strategies, and commercial experience in E-commerce Sales.
• Ability to thrive in a fast paced, rapidly changing environment.
• Attention to detail
• Strong data analysis, organising and prioritisation skills.
• Microsoft Excel and PowerPoint proficiency.
• Strong presentation skills within internal and external customer meetings.
• Understanding of ket business functions i.e. Commercial, Finance, Technica, Supply Chain.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story. For more information go to www.galderma.com/careers