Dynamics NAV / BC Support Consultant – Remote – UK BASED

Pearson Carter; Newcastle upon Tyne; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading consultancy firm in Newcastle upon Tyne is seeking a Support Consultant for Microsoft Dynamics NAV/BC. The role includes resolving support queries and maintaining service level agreements. Ideal candidates will have NAV/BC experience and strong communication skills. Benefits include 25 days of annual leave, a company bonus scheme, and a contributory pension scheme. The position allows for a hybrid work arrangement.

Benefits

25 days annual leave

Company bonus scheme

Life assurance

Contributory pension scheme

Discounted gym membership

Qualifications

• Good experience working on Microsoft Dynamics NAV/BC is essential.
• MB-800 certification would be a distinct advantage.
• Experience of Spindle, Dime Scheduler and Zetadocs.

Responsibilities

• Responding to and resolving NAV/BC support queries.
• Call management and prioritisation, ensuring SLAs are met.
• Promoting continuous improvement and best practice.

Skills

Microsoft Dynamics NAV/BC experience

Customer service focus

Excellent communication skills

Root cause analysis

Education

Accounting qualifications or background

MB-800 certification

Tools

Microsoft SQL Server

Remote access software

Jet Reports

Continia Document Capture

Job description

Job Responsibilities

• Responding to and resolving NAV/BC support queries via telephone, email and remote access
• Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
• Call management and prioritisation, ensuring service level agreements (SLA’s) are met
• Problem analysis and data investigation
• Attendance at handover meetings with the project team to assist with a smooth transition to support
• Keeping up to date with latest software
• Promoting continuous improvement and best practice within the department helping our client increase the number of recommendations for new business
• Work in a hybrid capacity to deliver consultancy in ISV Installs for Jet/Continia
• Able to project manage and deliver CaaS Wave Releases as per the Microsoft schedule
• You will also be expected to carry out any reasonable duties which may be requested from time-to-time
• Always work in accordance with legislative requirements and company policy and procedures

Knowledge, Skills & Experience

• MB-800 certification would be a distinct advantage
• Accounting qualifications or background preferred
• Microsoft Partner experience is preferred
• Good experience working on Microsoft Dynamics NAV/BC is essential
• Implementation experience of Jet and Continia is preferred
• Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
• Experience with remote access software and associated technologies essential
• Customer and service focused
• Excellent telephone manner
• Good attention to detail and analytical skills with a confident pro‑active approach to work
• Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
• Excellent verbal & written communication skills
• Knowledge of Microsoft SQL Server and Maintenance plans

Benefits

• 25 days annual leave publicholidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards