Dynamics NAV / BC Support Consultant

TSG; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a leading IT services provider as a Dynamics NAV/BC Support Consultant, where you will deliver exceptional customer support. This role is vital in ensuring seamless operations for Microsoft's dynamic systems. With excellent progression opportunities, flexible working arrangements, and employee benefits, TSG offers a supportive environment for your career growth.

Benefits

Employee ownership plan

Flexible working opportunities

Annual leave

Company bonus scheme

Healthcare benefits

Long service rewards

Paid CSR days

Qualifications

• Experience with remote access software and associated technologies essential.
• Good experience on Microsoft Dynamics NAV/BC is crucial.
• Implementation experience of Jet and Continia is preferred.

Responsibilities

• Responding to and resolving NAV/BC support queries via telephone, email and remote.
• Call management and prioritisation, ensuring SLAs are met.
• Attendance at handover meetings for a smooth transition to support.

Skills

Customer focused

Problem analysis

Attention to detail

Excellent telephone manner

Education

MB-800 certification

Accounting qualifications

Tools

Microsoft Dynamics NAV/BC

Microsoft SQL Server

Job description

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As a Dynamics NAV/BC Support Consultant you will be expected to provide support to customers and internal colleagues for a range of Microsoft Dynamics NAV/BC Products including third-party add-ons.

To be successful in this role you must have a good knowledge of the NAV/BC system and associated ISV’s preferably in a support capacity. In this role you will also be expected to support with short implementations of add-ons such as Jet and Continia, so a previous background delivering this within a Microsoft Partner would be preferred.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Responding to and resolving NAV/BC support queries via telephone, email and remote access
• Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
• Call management and prioritisation, ensuring service level agreements (SLA’s) are met
• Problem analysis and data investigation
• Attendance at handover meetings with the project team to assist with a smooth transition to support
• Keeping up to date with latest software
• Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
• Work in a hybrid capacity to deliver consultancy in ISV Installs for Jet/Continia
• Able to project manage and deliver CaaS Wave Releases as per the Microsoft schedule
• You will also be expected to carry out any reasonable duties which may be requested from time-to-time
• Always work in accordance with legislative requirements and company policy and procedures

Knowledge, Skills & Experience;

• MB-800 certification would be a distinct advantage
• Accounting qualifications or background preferred
• Microsoft Partner experience is preferred
• Good experience working on Microsoft Dynamics NAV/BC is essential
• Implementation experience of Jet and Continia is preferred
• Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
• Experience with remote access software and associated technologies essential
• Customer and service focused
• Excellent telephone manner
• Good attention to detail and analytical skills with a confident pro-active approach to work
• Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
• Knowledge of Microsoft SQL Server and Maintenance plans
• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Discounted gym membership
• Long service rewards

If this sounds like the role for you, please apply today to be considered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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