Dynamics Functional Analyst

University of Oxford; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

38 days annual leave (including public

Family leave up to 26 weeks

Hybrid and flexible working

Contributory pension scheme

Affordable commuting options

Active social, cultural, and sportsClu

Job summary

University of Oxford is seeking a Dynamics Functional Analyst to maximise the value of the Microsoft Dynamics 365 platform across Customer Service and Marketing. You will link users with technical teams, gather requirements and support agile delivery, testing and releases while creating clear guidance and documentation.

You will drive platform adoption, share best practices, and collaborate with analysts, product owners and stakeholders to continuously improve the enterprise systems and support

Qualifications

• Educated to degree level in a computing, business or IT-related subject, or equivalent professional experience.
• Experience supporting enterprise applications with user guidance and issue investigation.
• Familiarity with Dynamics 365 or Power Platform for configuration, reporting or support.
• Understanding of core platform administration concepts (permissions, access, environments).
• Excellent organisational skills and ability to support Agile delivery and dynamic work patterns.
• Strong communication skills to explain capabilities to non-technical users.
• Commitment to continuous learning and maintaining clear user documentation.

Responsibilities

• Gather and interpret user requirements and contribute to Agile delivery.
• Support testing and releases and develop user-guidance documentation.
• Promote adoption of Dynamics 365 and Power Platform across the University.
• Collaborate with developers, analysts, product owners and stakeholders.
• Build strong relationships and help improve user experience and platform usability.

Skills

Dynamics 365

Power Platform

Agile delivery

User training

User documentation

Stakeholder communication

Problem solving

Education

Degree in computing / IT-related field

Tools

Power Automate

Dataverse

Job description

Helping colleagues harness digital technology to improve services is central to the University's digital transformation ambitions. This role offers the opportunity to influence how Microsoft Dynamics 365 is used across the University, enabling better services, stronger collaboration and improved user experiences. If this opportunity aligns with your skills and aspirations, we invite you to apply for the Dynamics Functional Analyst position within IT Services at the University of Oxford, where you will contribute to the continued development of critical enterprise systems at one of the world's leading universities.

About Us

Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world's leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

IT Services is the central IT department of the University of Oxford. It plays a critical role in enabling Oxford’s research, teaching and administration by providing the digital systems, services and expertise that keep the University running day to day and support innovation in a rapidly evolving digital landscape. Within IT Services, Software Solutions develops, enhances and supports business applications used across the University, working collaboratively with colleagues, stakeholders and multidisciplinary teams to deliver reliable, user-centred and continuously improving services.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

As a Dynamics Functional Analyst, you will help maximise the value of the University's Microsoft Dynamics 365 platform, with a particular focus on the Customer Service and Marketing applications. Acting as the link between users and technical teams, you will support colleagues in understanding platform capabilities, identifying opportunities for improvement and ensuring digital solutions meet evolving business needs.

Working collaboratively with developers, business analysts, product owners and stakeholders across the University, you will gather and interpret user requirements, contribute to Agile delivery activities, support testing and releases, and develop high-quality guidance and documentation that enables users to work confidently and effectively. You will also help promote adoption of Dynamics 365 and Power Platform technologies by sharing best practice and demonstrating new functionality.

Success in the role will be measured by your ability to build strong relationships, improve user experience, contribute to the continuous enhancement of the platform and support the University's wider digital transformation programme.

About You

• Educated to degree level in a computing, business or IT-related subject, or equivalent professional experience in an IT support, systems administration or functional analyst role.
• Experience supporting enterprise applications, with the ability to investigate issues, gather information from users and work collaboratively to guide users towards effective solutions.
• Familiarity with Microsoft Dynamics 365 or Power Platform tools (such as Customer Service, Marketing, Power Automate or Dataverse), including practical use for configuration, reporting or user support.
• Understanding of core platform administration concepts, including managing user access, permissions or environment settings within a cloud-based application ecosystem.
• Excellent organisational skills, with the ability to manage your workload, support Agile delivery processes and respond flexibly in a dynamic environment.
• Strong interpersonal and communication skills, with the ability to explain platform capabilities to non-technical users and translate business needs for technical teams.
• Commitment to continuous learning, attention to detail and a user-focused approach, with experience of creating or maintaining clear user documentation and supporting continuous platform improvement.

Application Process

The closing date for applications is 12 noon on 31 August.

Interviews will take place during the week commencing 7 September and will be held face-to-face.