Dynamics CRM Architect

JR United Kingdom; Norwich; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the UK seeks a CRM Architect to enhance the adoption of their MS Dynamics CRM across the organization. This challenging role requires a technical leader to design and implement solutions, while managing a talented team of developers and ensuring stakeholder engagement. Join a supportive environment that values customer experience and colleague collaboration.

Qualifications

• Experience as a CRM Architect.
• Familiarity with MS Dynamics (F&O and CE).
• Confident in managing stakeholders.

Responsibilities

• Design, implement, and oversee the adoption of CRM solutions.
• Collaborate with a team of D365 developers.
• Manage tasks while facilitating the success of the CRM project.

Skills

MS Dynamics

Stakeholder management

Technical design

Education

Relevant qualifications

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is working very well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it both challenging and highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, especially F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.