Dynamics 365 Manager

Digital Waffle; United Kingdom; Remote; GBP 65,000 - 80,000; Full time

Job summary

An international organization is seeking an experienced Dynamics 365 Manager for a fully remote role in the UK. This position involves leading CRM technology and digital processes, acting as the IT contact for commercial teams across EMEA. You will oversee the performance of Microsoft Dynamics 365 CE and lead CRM projects while ensuring user adoption and best practices. Ideal candidates have over 10 years of IT experience and strong communication skills, along with a background in CRM design and Power Platform tools.

Qualifications

• 10+ years of progressive IT experience with hands-on exposure to Microsoft Dynamics 365 CE.
• Strong background in CRM functional design, configuration, and solution delivery.
• Experience with Azure integrations.

Responsibilities

• Act as the main IT representative for UK/EMEA stakeholders.
• Oversee the configuration and performance of Microsoft Dynamics 365 CE.
• Lead small to mid-size CRM projects from requirements through go-live.

Skills

Microsoft Dynamics 365 CE

Power Platform (Power Automate, Power Apps, Power BI)

CRM functional design

Exceptional communication skills

Job description

This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Digital Waffle

Job Title: Dynamics 365 Manager

Location: Fully Remote, UK

About the Opportunity

A growing international organisation is looking for an experienced Dynamics 365 specialist to take ownership of CRM technology and digital processes across the UK and wider EMEA region. This position is ideal for someone who has previously worked as a Functional Consultant, Technical Lead, or Architect within the Microsoft ecosystem and is ready to step into a leadership role with both strategic and hands‑on responsibilities. You’ll be the go‑to IT contact for commercial teams across multiple countries, guiding the evolution of CRM capabilities while ensuring smooth day‑to‑day operations.

What You’ll Be Doing

Regional IT Leadership

• Act as the main IT representative for UK/EMEA stakeholders.
• Work closely with regional and global leaders to align technology plans with commercial priorities.
• Bridge communication between business users and global IT teams to ensure seamless project delivery.
• Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions.
• Support roadmap development and collaborate with global and offshore technical teams on enhancements.
• Manage incidents, releases, integrations, and data quality within the regional CRM environment.

Process Improvement & Project Delivery

• Engage with Sales, Marketing, and Operations teams to understand challenges and propose scalable CRM solutions.
• Lead small to mid‑size CRM projects from requirements through go‑live.
• Promote best practice usage and support user adoption of CRM tools.
• Coordinate with third‑party partners, managed service providers, and internal teams to deliver reliable support and new features.
• Prioritise enhancements and manage change requests through established governance processes.

What You’ll Bring

• 10+ years of progressive IT experience, including significant hands‑on exposure to Microsoft Dynamics 365 CE.
• Strong background in CRM functional design, configuration, and solution delivery.
• Experience with Power Platform (Power Automate, Power Apps, Power BI) and Azure integrations.
• Solid understanding of commercial processes such as lead management, sales pipelines, campaign execution, and CRM analytics.
• Exceptional communication skills and experience working with globally distributed teams.

Nice‑to‑Have

• Microsoft certifications in Dynamics 365 CE or Power Platform.
• Familiarity with marketing automation tools connected to D365.
• Previous responsibility for supporting multiple countries or regions.
• Strong analytical mindset and a collaborative, solution‑oriented approach.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Engineering and Information Technology

Industries

• Software Development, IT Services and IT Consulting, and Technology, Information and Media