Dynamics 365 Finance and Operations Trainer

Queen Square Recruitment; Windsor; Hybrid; GBP 65,000 - 101,000; Full time

Benefits offered by this job

Hybrid work model

6-month contract

Job summary

Queen Square Recruitment is seeking an experienced Dynamics 365 Trainer to design and deliver end-user training across Finance functions, including GL, AP, AR, and budgeting modules. You will create user guides, SOPs, and training materials while driving business readiness and user adoption.

You will partner with Finance SMEs, Change Managers, and Project Teams to run instructor-led, virtual, and classroom sessions, supported by UAT preparation and knowledge transfer activities.

Qualifications

• 3-5+ years' experience delivering ERP or D365 training programmes.
• Experience creating user guides, SOPs, process documentation, and training materials.
• Experience supporting User Acceptance Testing and business readiness activities.
• Strong facilitation and presentation skills.
• Knowledge of change management and learning methodologies.

Responsibilities

• Design, develop, and deliver end-user training programmes for D365 Finance & Operations.
• Facilitate instructor-led, virtual, and classroom-based training sessions.
• Deliver role-based training for Finance users across GL, AP, AR, Subscription Billing, Cash & Bank Management, and Budgeting & Financial Reporting.
• Develop training environments and scenarios for UAT and testing; capture feedback for improvement.
• Engage with Finance SMEs and key stakeholders; provide floor-walking and hypercare support during deployment.

Skills

ERP training

D365 training

Facilitation

Presentation skills

Stakeholder engagement

Change management

Learning methodologies

Digital learning

UAT support

Business readiness

Tools

D365 F&O

LMS platforms

Job description

Dynamics 365 Finance and Operations Trainer

Location: Windsor, UK

Work Model: Hybrid – 1–2 Days per week in office

Contract Duration: 6 Months

Rate: (Inside IR35)

Dynamics 365 Finance and Operations Trainer

About the Role

We're looking for an experienced Dynamics 365 Trainer to support the successful adoption of Microsoft Dynamics 365 Finance & Operations (D365 F&O) across our Finance teams. You'll design and deliver end-user training, create user guides and learning materials, and drive business readiness activities to ensure users are fully prepared for system deployment and organisational change.

You'll work closely with Finance SMEs, Business Analysts, Functional Consultants, Change Managers, and Project Teams to deliver engaging training programmes that give business users the confidence to perform their day-to-day activities in D365 F&O. User training, SOP creation, knowledge transfer, and stakeholder engagement sit at the heart of this role.

What You'll Do

Training Development & Delivery

• Design, develop, and deliver end-user training programmes for D365 Finance & Operations
• Facilitate instructor-led, virtual, and classroom-based training sessions
• Deliver role-based training for Finance users across General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Subscription Billing, Cash & Bank Management, and Budgeting & Financial Reporting
• Conduct train-the-trainer sessions to support wider organisational adoption
• Create and maintain user guides, quick reference guides, SOPs, training presentations, learning videos, process maps, knowledge base articles, and FAQs
• Ensure all documentation reflects approved business processes and system functionality

Business Readiness & Change Support

• Support business readiness activities leading up to deployment and go-live
• Assess training needs and identify knowledge gaps within Finance teams
• Work with Change and Project Teams to support communication and adoption plans
• Facilitate workshops and awareness sessions for stakeholders
• Monitor user adoption and recommend continuous improvement initiatives

UAT Support

• Assist with UAT preparation and execution
• Develop training environments and business process scenarios for testing
• Capture feedback and identify areas requiring additional training
• Ensure training content incorporates lessons learned from testing cycles

Stakeholder Engagement

• Partner with Finance SMEs and business stakeholders to understand business processes and training requirements
• Build strong relationships across Finance, IT, Change Management, and Project Delivery teams
• Act as a trusted advisor for user adoption and capability development
• Gather feedback and continuously improve training effectiveness
• Provide floor-walking and hypercare support during deployment
• Assist users with process queries and system navigation
• Monitor common issues and provide targeted refresher training where required
• Support transition to BAU support teams

What You'll Bring

• 3-5+ years' experience delivering ERP or D365 training programmes
• Experience working within Microsoft Dynamics 365 Finance & Operations environments
• Strong understanding of Finance business processes
• Experience creating user guides, SOPs, process documentation, and training materials
• Experience supporting User Acceptance Testing and business readiness activities
• Strong facilitation and presentation skills
• Knowledge of change management and learning methodologies
• Experience with digital learning platforms and learning management systems
• Exposure to Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R) processes