Dynamics 365 CRM Manager

JR United Kingdom; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading organization in the public sector is seeking a Dynamics 365 CRM Manager to drive the successful rollout of their new CRM system. This role involves collaboration with various stakeholders, managing user training, and ensuring the system aligns with business needs for optimal efficiency and growth.

Qualifications

• Proven experience in Dynamics 365 CRM implementations in public sector.
• Strong understanding of data protection regulations.

Responsibilities

• Work with implementation partner to migrate to Dynamics 365 CRM.
• Champion adoption across the Trust.
• Develop reports and integrations with other systems.

Skills

Stakeholder management

Problem-solving

Communication

Job description

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We're looking for a Dynamics 365 CRM Manager to take a leading role on the rollout of our client's new Dynamics 365 CRM system and ensure its successful adoption across the Trust. The role will work closely with their implementation partner, and staff across the organisation, to deliver a solution that drives efficiency and supports future growth.

Key Responsibilities:

• Work with the implementation partner to successfuly migrated to Dynamics 365 CRM.
• Champion the adoption of Dynamics across the Trust.
• Align the system with business needs and support future growth.
• Manage user acceptance testing and support data migration.
• Train staff and document processes for long-term use.
• Develop reports, dashboards, and integrations with other systems.

Requirements:

• Proven experience delivering Dynamics 365 CRM implementations, particularly in the public sector.
• Skilled in stakeholder management and third party management.
• Strong understanding of public sector environments and data protection regulations.
• A strategic thinker with excellent problem-solving and communication skills.