Dynamics 365 CRM Manager

JR United Kingdom; Nottingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company seeks a Dynamics 365 CRM Manager to oversee the rollout of a new CRM system. This pivotal role involves collaborating with implementation partners and staff to ensure successful adoption and alignment with business needs, driving efficiency and future growth.

Qualifications

• Proven experience delivering Dynamics 365 CRM implementations.
• Strong understanding of public sector environments.
• Strategic thinker with excellent problem-solving skills.

Responsibilities

• Work with implementation partner for smooth migration to Dynamics 365 CRM.
• Champion adoption and manage user acceptance testing.
• Train staff and support data migration efforts.

Skills

Stakeholder Management

Third Party Management

Communication

Problem Solving

Job description

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We're looking for a Dynamics 365 CRM Manager to take a leading role on the rollout of our client's new Dynamics 365 CRM system and ensure its successful adoption across the Trust. The role will work closely with their implementation partner, and staff across the organisation, to deliver a solution that drives efficiency and supports future growth.

Key Responsibilities:

• Work with the implementation partner to successfuly migrated to Dynamics 365 CRM.
• Champion the adoption of Dynamics across the Trust.
• Align the system with business needs and support future growth.
• Manage user acceptance testing and support data migration.
• Train staff and document processes for long-term use.
• Develop reports, dashboards, and integrations with other systems.

Requirements:

• Proven experience delivering Dynamics 365 CRM implementations, particularly in the public sector.
• Skilled in stakeholder management and third party management.
• Strong understanding of public sector environments and data protection regulations.
• A strategic thinker with excellent problem-solving and communication skills.