Dynamics 365 CRM Manager

JR United Kingdom; Cardiff; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading organization seeks a Dynamics 365 CRM Manager to drive the implementation of their new CRM system, ensuring its effective adoption across the Trust. The ideal candidate will have proven experience in the public sector and exceptional skills in stakeholder management and problem-solving.

Qualifications

• Proven experience delivering Dynamics 365 CRM implementations.
• Strong understanding of public sector environments and data protection regulations.
• Strategic thinker with excellent skills.

Responsibilities

• Lead the rollout of Dynamics 365 CRM system.
• Train staff and document processes.
• Manage user acceptance testing and support data migration.

Skills

Stakeholder management

Communication

Problem-solving

Job description

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We're looking for a Dynamics 365 CRM Manager to take a leading role on the rollout of our client's new Dynamics 365 CRM system and ensure its successful adoption across the Trust. The role will work closely with their implementation partner, and staff across the organisation, to deliver a solution that drives efficiency and supports future growth.

Key Responsibilities:

• Work with the implementation partner to successfuly migrated to Dynamics 365 CRM.
• Champion the adoption of Dynamics across the Trust.
• Align the system with business needs and support future growth.
• Manage user acceptance testing and support data migration.
• Train staff and document processes for long-term use.
• Develop reports, dashboards, and integrations with other systems.

Requirements:

• Proven experience delivering Dynamics 365 CRM implementations, particularly in the public sector.
• Skilled in stakeholder management and third party management.
• Strong understanding of public sector environments and data protection regulations.
• A strategic thinker with excellent problem-solving and communication skills.