Dynamics 365 CRM Developer

Anthony Nolan; London; Hybrid; GBP 45,000 - 56,000; Full time

Job summary

Join a pioneering organization dedicated to saving lives as a Dynamics 365 CRM Developer. In this pivotal role, you will enhance and support our Dynamics 365 systems, working closely with users and development teams to optimize functionality and address issues. Your expertise in MS Dynamics 365, C#, and CRM integration will be crucial as you collaborate across departments to ensure seamless operations. With a focus on user engagement and continuous improvement, you will play a vital part in our mission to provide lifesaving solutions for patients with blood cancer and disorders. This is an exciting opportunity to make a real difference in people's lives while developing your skills in a supportive environment.

Benefits

27 days annual leave

Pension scheme

Childcare vouchers

Access to counselling via 24-hour Employee Assistance Programme

Life Assurance of four times annual salary

Travel season ticket loan

Cycle to work Scheme

Qualifications

• Proven track record in MS Dynamics 365 with a focus on development.
• Strong expertise in C# and Visual Studio required.

Responsibilities

• Administer Dynamics 365 CRM platforms and provide multi-layer support.
• Capture and document requirements with users for system changes.
• Test all work to ensure deliverables meet requirements and quality.

Skills

MS Dynamics 365

C#

Visual Studio

CRM integration techniques

Power Platform

Interpersonal skills

Written communication

Verbal communication

Job description

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments, and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive but thrive.

If you're inspired by this vision and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Dynamics 365 CRM Developer to join our Application Support Team.

Title: Dynamics 365 CRM Developer

Salary: £45,000 - £56,000 per annum (inclusive of London weighting), subject to experience

Contract: Permanent, full time

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London. In-person attendance is required for our bi-annual Tech Away Day, AN Summer Party, and monthly All Hands-on Tech sessions.

Job Summary

A successful Dynamics CRM Developer at Anthony Nolan will not only be adept at swiftly and effectively analysing issues reported through our support tracking system but will also be capable of breaking them down and collaborating with users to identify solutions. This role involves directly contributing to the development and enhancement of our Dynamics 365 systems to pre-emptively address issues and improve overall functionality.

You will develop working relationships with our users and our development teams and have an understanding of their working practices and processes to ensure that our systems are effectively supported. Our Application Support Team supports users across Anthony Nolan including Donor & Transplantation Services, Patient Services, Laboratories, Cell & Gene Therapies, Fundraising, Marketing & Communications, as well as more traditional functions such as HR, Payroll, and Finance.

Reporting to the Application Support Manager, you will work closely and collaborate with data analysts, application developers, strategic partners, and our Product team to ensure our systems are supported in accordance with Anthony Nolan’s Strategy.

Key Responsibilities

• Being the system administrator on our Dynamics 365 CRM platforms and perform end-user administration tasks and providing multi-layer support.
• Working closely with users to capture and document requirements ensuring these are agreed and signed off.
• Communicating all planned changes across all appropriate teams within the organisation.
• Testing all work to ensure deliverables meet requirements, process, and quality.
• Arranging and supporting UAT of all changes with appropriate business users.
• Increasing the utilisation of the CRM through user engagement, developing CRM workflows to support business processes and respond to other member information requests.
• Assisting with the efficient planning and delivery of new updates.
• Writing detailed documentation for the operation of the program by users and computer operators.
• Working closely with the Applications Support Manager to continuously improve our support, development, and deployment processes to:
• Reduce manual intervention
• Ensure that all changes are fully tested
• Minimise disruption to operations
• Effectively communicate with customers to provide information and manage expectations.
• Identify and manage the timely escalation of tickets that have been allocated to you, liaising with others in the wider business as appropriate.
• Handle difficult situations and use your adaptability, resilience, and resourcefulness to find solutions.
• Applying knowledge of industry standards, trends, and developments to improve our digital offering.

Essential Attributes

• You will have a proven track record in MS Dynamics 365 with a particular focus on development.
• Strong expertise with C# and Visual Studio.
• Experience with CRM integration techniques and managing data migration processes.
• Experience in working with the Power Platform and its capabilities.
• Strong collaborative, interpersonal skills, including good written and verbal communication.

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description here, and you can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.