Dynamics 365 & Azure Architect for Omnichannel CRM (Remote)

SR2 REC LTD; Greater London; Remote; GBP 111,000 - 129,000; Full time

Job summary

SR2 REC LTD is seeking an experienced Dynamics 365 Technical Architect to drive the evolution of a large-scale CRM landscape. You will lead across CRM and customer engagement, shaping target architecture and governance while aligning solutions with enterprise standards.

Remote, outside IR35, 3-month contract in the UK market. You will design omnichannel journeys, define current-state and transition architectures, and evaluate third-party designs to deliver cloud-native, API-led foundations in

Qualifications

• Strong enterprise and solution architecture experience within complex digital environments.
• Extensive architecture experience across Microsoft Dynamics 365 and Azure, particularly CRM/customer engagement solutions.
• Experience designing omnichannel customer support and relationship management platforms.
• Strong understanding of MACH architecture and modern API-led, cloud-native integration approaches.
• Experience defining CRM architecture and strategy spanning B2C and B2B, partner ecosystems and integrated customer data/insight.
• Experience producing as-is, to-be and transition architectures alongside detailed supporting architecture artefacts.
• Strong architecture governance experience, including Technical Design Authorities, architecture principles and ADRs.
• Ability to independently evaluate and compare solution designs proposed by multiple technology suppliers.

Responsibilities

• Define current-state, target and transition architectures for CRM and customer engagement capabilities.
• Architect Dynamics 365 and Azure solutions supporting omnichannel customer journeys across B2C and B2B environments.
• Establish modern solution patterns aligned with MACH principles, including cloud-native, microservices, API-first and headless architectures.
• Produce architecture artefacts covering system context, integrations, data flows, dependencies and technical decision-making.
• Participate in architecture governance and Technical Design Authority processes, producing Architecture Decision Records and ensuring alignment with enterprise principles.
• Assess and challenge technical solutions proposed by third-party suppliers, providing clear recommendations to delivery and architecture stakeholders.

Skills

Dynamics 365

Azure

CRM architecture

Enterprise architecture

API-led integration

MACH architecture

Architecture governance

Vendor evaluation

Job description

SR2 REC LTD is seeking an experienced Dynamics 365 Technical Architect to drive the evolution of a large-scale CRM landscape. You will lead across CRM and customer engagement, shaping target architecture and governance while aligning solutions with enterprise standards.

Remote, outside IR35, 3-month contract in the UK market. You will design omnichannel journeys, define current-state and transition architectures, and evaluate third-party designs to deliver cloud-native, API-led foundations in