Dynamic Same-Day Courier Dispatch Coordinator

Horizon Express Ltd; Leyland; On-site; GBP 28,000 - 33,000; Full time

Job summary

Horizon Express Ltd in Leyland is seeking an organised, quick-thinking Same-Day Courier Controller to coordinate urgent deliveries from collection through to proof of delivery.

You’ll match jobs to drivers, keep customers updated and respond calmly when plans change, handling delays and route changes promptly. This entry-level, full-time role offers a fast-paced environment with variety and a clear path to develop skills in courier operations.

Qualifications

• Experience in courier operations, transport coordination, dispatch or a similar fast-paced role.
• Ability to manage multiple jobs at once.
• Clear, confident communication by phone, email and messaging.
• Good judgement under time pressure and a practical approach to problem-solving.
• Confidence using computers, tracking systems and spreadsheets.

Responsibilities

• Receive and prioritise same-day delivery requests.
• Assign jobs to suitable drivers based on location, availability, vehicle and delivery requirements.
• Track deliveries and keep customers and colleagues informed of progress.
• Handle delays, route changes, failed collections and other issues promptly.
• Check delivery details, addresses and special instructions for accuracy.
• Record job updates and maintain clear, accurate delivery paperwork and system records.
• Liaise with drivers, customers and internal teams throughout each job.
• Support efficient vehicle and driver utilisation while maintaining high service standards.

Skills

Courier operations experience

Transport coordination

Dispatch experience

Strong organisation

Clear communication

Problem-solving

Computer literacy

Tools

Tracking systems

Spreadsheets

Computer literacy

Job description

Horizon Express Ltd in Leyland is seeking an organised, quick-thinking Same-Day Courier Controller to coordinate urgent deliveries from collection through to proof of delivery.

You’ll match jobs to drivers, keep customers updated and respond calmly when plans change, handling delays and route changes promptly. This entry-level, full-time role offers a fast-paced environment with variety and a clear path to develop skills in courier operations.