Dynamic Medical Secretary – Mental Health Team

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Cycle to Work Scheme

Learning and development opportunities

27 days annual leave + public holidays

Job summary

NHS Greater Glasgow and Clyde is seeking an experienced secretarial administrator for the Adult Mental Health Services at Glasgow City HSCP. The role supports the Multidisciplinary Team, manages single point of access tasks, and handles diary, clinic duties, and patient records.

The post requires HNC/SVQ Level III in Secretarial Studies or equivalent, proficiency with EMIS Web, MS Office, and strong typing.

Qualifications

• HNC/SVQ Level III in Secretarial Studies, Business Administration, or equivalent relevant experience.
• Excellent knowledge of EMIS Web or an equivalent Patient Administration System.
• Proficiency in Microsoft Office applications and other software systems.
• Advanced keyboard and typing skills.
• Knowledge of medical terminology.

Responsibilities

• Deliver a comprehensive secretarial and administrative service to the multidisciplinary team.
• Ensure the effective operation of the single point of access service.
• Manage a varied daily workload with minimal supervision.
• Support colleagues across the wider team.
• Provide day‑to‑day supervision of staff when required.
• Type clinic correspondence using digital dictation systems.
• Manage diaries and appointments.
• Undertake general clinic administration and management duties.
• Maintain accurate and up‑to‑date patient records on EMIS or equivalent systems.
• Respond to enquiries from patients and relatives via face‑to‑face contact, telephone, and email.
• Provide administrative cover for colleagues during periods of sickness, annual leave, and other absences.

Skills

Advanced typing

Medical terminology

Strong organisational skills

Verbal and written communication

Independent and team work

Education

HNC/SVQ Level III in Secretarial Studies, Business Administration, or equivalent

Tools

EMIS Web

Microsoft Office

Job description

NHS Greater Glasgow and Clyde is seeking an experienced secretarial administrator for the Adult Mental Health Services at Glasgow City HSCP. The role supports the Multidisciplinary Team, manages single point of access tasks, and handles diary, clinic duties, and patient records.

The post requires HNC/SVQ Level III in Secretarial Studies or equivalent, proficiency with EMIS Web, MS Office, and strong typing.