DV-Cleared Service Architect: Live Service Design

Onyx-Conseil; Hart; On-site; GBP 65,000 - 90,000; Full time

Job summary

LA International seeks a seasoned Service Architect to design end-to-end service solutions and operating models for live environments. You will work with solution owners, project teams, and stakeholders to ensure governance, readiness, and smooth transitions.

Ideal candidates bring 5+ years in service architecture or management, strong documentation skills, and familiarity with service supply chains. DV clearance is required, and candidates with high security clearances are welcome to apply.

Qualifications

• Minimum 5 years' experience in Service Architecture or Service Management.
• Strong understanding of service management principles and best practices.
• Experience designing operating models for large IT environments.
• Ability to produce clear, high-quality technical documentation.
• Experience leading virtual and co-located teams in fast-paced delivery.
• ITIL, ISO20000, IT4IT qualifications desirable.

Responsibilities

• Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service.
• Develop service operating models, governance frameworks, and support strategies.
• Produce service acceptance criteria, operational support requirements, and transition plans.
• Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements.
• Conduct impact assessments of current operating models and design future service models.
• Define early life support requirements and facilitate service readiness activities.
• Identify and manage service-related RAID items, constraints, exclusions, and single points of failure.
• Design service processes, tooling integration, and supporting operational artefacts.
• Produce technical service documentation, build guides, work instructions, and operational procedures.
• Work closely with solution owners to ensure service stability, resilience, and operational efficiency.

Skills

Service Architecture

Service Management

ITIL

ISO20000

IT4IT

Stakeholder Management

Job description

LA International seeks a seasoned Service Architect to design end-to-end service solutions and operating models for live environments. You will work with solution owners, project teams, and stakeholders to ensure governance, readiness, and smooth transitions.

Ideal candidates bring 5+ years in service architecture or management, strong documentation skills, and familiarity with service supply chains. DV clearance is required, and candidates with high security clearances are welcome to apply.