DV Cleared Service Architect

Experis; Basingstoke; On-site; GBP 140,000 - 190,000; Full time

Job summary

Experis is seeking a DV Cleared Service Architect in Basingstoke to lead the design of end-to-end IT services, ensuring alignment with SLAs, KPIs and customer needs. You will develop transition, operational, and governance frameworks and collaborate with stakeholders to define pricing and support requirements.

This role requires strong experience in service architecture and management, ITIL/ISO20000/IT4IT knowledge, and the ability to lead virtual and co-located teams within tight deadlines.

Qualifications

• Extensive experience in service architecture and management.
• Proven ability to develop and document comprehensive service designs and artefacts.
• Knowledge of ITIL, ISO20000, or IT4IT frameworks.

Responsibilities

• Lead the design of end-to-end IT services, ensuring alignment with customer needs and contractual commitments (SLAs, KPIs).
• Develop detailed service models, including transition, operational, and governance frameworks.
• Collaborate with stakeholders to define pricing, test requirements, and support needs.
• Oversee service artefacts, process design, and integration, facilitating smooth service readiness and transition.
• Manage RAID items, impact assessments, and early life support planning.
• Influence overall solution design to optimise service stability and efficiency.
• Work closely with solution owners and operational teams to ensure service quality.

Skills

Service architecture

ITIL

ISO20000

IT4IT

Stakeholder management

Team leadership

Job description

Job Title: DV Cleared Service Architect

Location: Basingstoke

Duration: Until 31/05/2027

Rate: £750 per day via an approved umbrella company

Must be willing and eligible to go through the DV Clearance process

Our client, a leading organisation in the IT services sector, is hiring for a reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence.

What you'll be doing:

• Lead the design of end-to-end IT services, ensuring alignment with customer needs and contractual commitments (SLAs, KPIs).
• Develop detailed service models, including transition, operational, and governance frameworks.
• Collaborate with stakeholders to define pricing, test requirements, and support needs.
• Oversee service artefacts, process design, and integration, facilitating smooth service readiness and transition.
• Manage RAID items, impact assessments, and early life support planning.
• Influence overall solution design to optimise service stability and efficiency.
• Work closely with solution owners and operational teams to ensure service quality.

What you'll bring:

• Extensive experience in service architecture and management, with a strong operational understanding of IT service supply chains.
• Proven ability to develop and document comprehensive service designs and artefacts.
• Skilled in process creation, documentation, and service readiness activities.
• Strong stakeholder influencing skills, capable of working with senior leaders.
• Knowledge of service management frameworks such as ITIL, ISO20000, or IT4IT.
• Ability to lead virtual and co-located teams within tight deadlines.

If you're a strategic thinker with a passion for delivering high-quality IT services, we'd love to hear from you.