Team Manager

Single Homeless Project co; Greater London; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Salary increase

Flexible hours

Annual leave 25-30

Pension 5%

Health plan

Training program

Job summary

Single Homeless Project in London is hiring a Team Manager for our Young People’s Services at Cecil House (Camden) and North Birbeck (Waltham Forest). This full‑time, permanent role leads day‑to‑day practice, safeguarding, and staff development to ensure trauma‑informed support for young people.

You will work with frontline teams, partners and services to improve outcomes, promote reflective practice, and maintain high standards.

Responsibilities

• Lead day-to-day practice across Young People’s Services and supervise frontline staff.
• Oversee safeguarding, risk management, support planning and quality of practice.
• Deputise for the Services Manager when required and support regulatory readiness.

Job description

Single Homeless Project has an exciting opportunity for a Team Manager to join our team based in Camden, Waltham Forest. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary starting at £36,947.49 and rising incrementally to £39,511.61 per annum.

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

About The Team Manager Role

For young people who have experienced care, homelessness, trauma or instability, the quality of the adults and services around them can shape what happens next. As a Team Manager in our Young People’s Services, you’ll help create the consistency, safety and skilled support young people need to build confidence, develop independence and move towards adulthood with greater choice over their future.

We have two Team Manager opportunities available: one at Cecil House in Camden and one at North Birbeck in Waltham Forest. Working closely with the Service(s), and Regional Services Manager, you’ll provide day-to-day management and practice leadership across the service, supporting and developing frontline staff while maintaining strong oversight of safeguarding, risk, support planning and the quality of practice. You’ll deputise for the Services Manager when required and help make sure young people receive support that is purposeful, individual and rooted in trauma-informed and psychologically informed approaches.

Reflective practice will be an important part of how you lead. You’ll create space for staff to think critically about their work, understand the impact of trauma and relationships, learn from challenging situations and strengthen their professional judgement. Alongside this, you’ll help maintain high standards across the service, supporting Ofsted readiness, quality assurance and continuous improvement, and working closely with Children’s Services, Leaving Care teams and other partners to achieve the best possible outcomes for young people.

This is an opportunity to take on a significant management role within our Young People’s Services, develop your leadership and regulatory experience and help shape consistently strong practice across the team. You’ll be supported by experienced managers and have access to ongoing learning, development and reflective practice to continue growing as a leader.

About You

You know how to lead from alongside a team — giving people clarity, confidence and challenge while creating the kind of environment where strong practice can actually grow.

You’re confident in complex situations and don’t lose sight of the young person behind the risk, behaviour or incident. You can help staff stay curious, think clearly and make proportionate safeguarding decisions.

You understand trauma-informed and psychologically informed practice, and you can use supervision and reflective practice as real tools for better decision-making, not just as processes to complete.

You notice when something in a service is drifting, inconsistent or not good enough, and you’re comfortable asking why, tightening practice and turning feedback, audits and learning into meaningful improvement.

You build strong relationships with Children’s Services, Leaving Care teams and other partners, can challenge constructively when needed, and keep young people’s voices, rights and ambitions at the centre of the work.

Our Attractive Benefits Package Includes

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Closing Date: Sunday 11th October at midnight

Interview Date: Tuesday 20th October at SHP Head Office in Kings Cross

Please note there will be a second stage interview in service for suitable candidates

This post will require an Enhanced DBS check to be processed for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited