DUTY SUPERVISOR

The Hurlingham Club; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Health plan

Paid leave

Season ticket loan

Cycle to work

Free meals on duty

Onsite parking

Staff fitness

Job summary

The Hurlingham Club is seeking a Duty Supervisor to actively oversee the indoor pool, fitness and studio areas. The role focuses on delivering high standards of service, safety and presentation across the department. You will lead shifts, respond to operational issues and manage day-to-day activities within a club environment.

We require strong customer service, supervisory experience, and budgeting awareness. A pool/fitness qualification is advantageous.

Qualifications

• The ideal candidate will have exceptional customer service and interpersonal skills.
• Commercially astute with experience managing budgets.
• Previous supervisory experience in a similar environment.
• A current Pool Plant, Lifeguard, First Aid or gym qualification would be desirable.

Responsibilities

• Oversee safe day-to-day operation of the indoor pool, fitness and studio areas.
• Lead shifts and manage a rota for seven-day coverage.
• Manage the Studio budget, including payroll and equipment purchases.
• Ensure instructors maintain required certifications and health & safety standards.
• Promote classes and engage with members through campaigns.
• Collaborate with other departments to support programme goals.

Skills

Customer service

Interpersonal skills

Supervisory experience

Budget management

Lifeguard / First Aid

Job description

The Swimming & Fitness team are a large, friendly team responsible for looking after the members and their guests with regards the indoor sports facilities, Racquet and Fitness Centres, Dance Studio, Gym, Indoor Pool, Squash, Treatment room, Crèche as well as the Outdoor Pool in the summer months along with some seasonal outdoor sports activities.

THE ROLE

This is a hands-on operational role, with a strong focus on Duty Supervision. The successful candidate will be an active presence across the Swimming & Fitness facilities, supporting members and guests, overseeing the safe day-to-day operation of the indoor pool, fitness and studio area and undertaking poolside and plant room responsibilities. Alongside Studio Manager duties, the role requires a visible and proactive supervisor who is comfortable leading shifts, responding to operational issues and maintaining the highest standards of service, safety and presentation throughout the department. As a Duty Supervisor you will work full time; 37.5 hours over five days. Shifts are scheduled as part of a rota and will include office hour administration shifts, early opening shifts, evening closing shifts and weekends as part of duty supervision.

• Maintaining the Dance Studio programme, providing a varied timetable of classes and developing a team of popular, reliable freelance instructors.
• To ensure the daily programme of activities runs smoothly and to ensure the highest standards of customer care are maintained for members and their guests.
• Monitoring class attendance and evaluating programme performance.
• Managing the Studio budget, including instructor payroll and equipment purchases.
• Ensuring instructors maintain required certifications and comply with health and safety standards.
• Maintaining clean and safe studios and equipment.
• To act as as Duty Supervisor on a seven-day rota as part of the Fitness management and supervisor team, to include poolside responsibilities and plant room supervision.
• To safely and efficiently prepare the Fitness Centre for opening in the morning and to follow all procedures for closing in the evening.
• Collaborating with other departments to support overall programme goals.
• Promoting classes through communication channels and member engagement campaigns.

THE CANDIDATE

Candidates will embody our Club values; excellence, prudence, integrity, courtesy.

The ideal candidate will have exceptional customer service and interpersonal skills, with the ability to remain calm under pressure while being friendly, polite and diplomatic. Commercially astute with experience managing budgets and teaching a range of group exercise classes. They will have previous supervisory experience in a similar environment and demonstrate excellent teamwork and organisational skills. A current Pool Plant, Lifeguard, First Aid or gym qualification would be desirable.

BENEFITS

At The Hurlingham Club, we are committed to supporting the wellbeing, development and long-term success of our staff. We offer a comprehensive range of benefits designed to reward your contribution and support you both inside and outside of work. Benefits include:

Financial & Leave Benefits

• 23 days' annual leave, rising to 28 days after 5 years' continuous service.
• Annual bonus scheme and annual pay review.
• Season ticket loans, cycle to work scheme and other financial wellbeing benefits.
• Health cash plan, life assurance and group income protection.
• Enhanced family leave (including maternity and paternity leave) and sick pay provisions.
• Mental wellbeing support, including an Employee Assistance Programme (EAP), access to counselling services and an in-house Mental Health First Aider network.

Learning & Development

• Ongoing learning, training and development opportunities.
• Free meals on duty and free onsite parking.
• Access to onsite sports and fitness facilities, including weekly staff fitness classes.
• Discounts in the Club's retail outlets and at selected local businesses.

Recognition & Social

• Staff awards and recognition programmes.
• Regular social events, both onsite and at local venues.

Investors in People

• The Club has been recognised as an Investor in People since 2001, reflecting our long-standing commitment to supporting , developing and recognising our colleagues.

Diversity & Inclusion

The Hurlingham Club is passionate about creating an inclusive workplace that promotes and values diversity.

Recruitment Process & Adjustments

As part of our recruitment process, you may be invited to attend an interview, either online or in person. For some roles, you may also be asked to complete a task or activity to demonstrate your skills and suitability for the position. If you require any adjustments or additional support during the recruitment process, or in relation to the role itself, please let us know if you are contacted about your application.

Application Updates

Due to the high volume of applications we receive, we are unable to provide individual updates to all applicants. If you have not heard from us within four weeks of submitting your application, unfortunately your application has not been successful on this occasion. We appreciate your interest in The Hurlingham Club and thank you for taking the time to apply.