Duty Manager Starbucks

SSP; Newcastle upon Tyne; On-site; Full time

Job summary

Join SSP as a Duty Manager at Starbucks in Newcastle International Airport, where you'll oversee daily operations, lead a vibrant team, and ensure exceptional customer service in a fast-paced environment. Enjoy a rewarding role with opportunities for personal and professional growth.

Benefits

Discounted meals during shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development programs

Qualifications

• 5 years of references and a Criminal Record Check are required.
• Previous experience leading a team in a busy hospitality or retail environment is preferred.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, maintaining high energy.
• Inspire your team to deliver excellent customer service.

Skills

Leadership

Customer Service

Problem Solving

Job description

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Duty Manager Starbucks, Newcastle upon Tyne

Client: SSP

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 1f5cae8b1456

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

DUTY MANAGER - STARBUCKS, NEWCASTLE INTERNATIONAL AIRPORT

Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am.

We have full-time roles available (30-40 hours).

Hours of operation are from 3 am to 9 pm, working flexibly across weekdays, weekends, bank, and public holidays.

Join our team as a Duty Manager and experience the energy of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver excellent service, and be part of the vibrant atmosphere!

Love the sound of coffee brewing, orders flying, and happy customers? Welcome to SSP Starbucks! Join our fun, fast-paced team and enjoy the good vibes every shift.

About You:

• Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role is perfect for you.
• 5 years of references and a Criminal Record Check are required.
• Applicants need to be 18 years or over to perform certain tasks or work on specific shifts due to role responsibilities.

About the Duty Manager Role:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, maintaining high energy and a positive atmosphere.
• Inspire your team to deliver excellent customer service and be the go-to person for customer and team queries.
• Stay informed about unit performance and champion improvements.
• Previous experience leading a team in a busy hospitality or retail environment is preferred.

What We Offer:

• Discounted meals during shifts.
• Employee discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships, and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly, and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.