Duty Manager - Shrewsbury

Cote Brasserie; Shrewsbury; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Meals on shift

Meal discount for family

Early access to earnings via Stream

Growth opportunities

Supportive team culture

Job summary

Côte Brasserie is seeking a Duty Manager to lead busy service periods and maintain exceptional hospitality. You will act as the senior on shift, coaching front-of-house staff, managing guest flow and coordinating with the kitchen to ensure smooth operations.

We value confident hosts with strong communication, a hands-on approach, and the ability to turn guest feedback into positive outcomes. Competitive pay, meals on shift, and growth opportunities await in a dynamic brand undergoing exciting

Qualifications

• Experience leading high-volume restaurants or brasseries with pace, personality and precision.
• Excellent guest interaction skills and warm hospitality at every table.
• Strong communication; ability to stay calm and give clear direction.
• Hands-on operator, able to jump behind the bar or run food as needed.
• Problem solver with good judgement balancing guest experience and operations.

Responsibilities

• Lead the floor during breakfast, lunch and dinner services to keep the brasserie running smoothly.
• Be the senior on shift, resolving operational issues quickly and calmly.
• Coach and support front-of-house team, helping new staff grow in confidence.
• Oversee guest flow, seating, pacing and kitchen communication.
• Maintain impeccable dining room, bar and service station presentation.
• Handle guest feedback professionally to turn challenges into opportunities.
• Champion service standards from greeting to farewell.

Skills

Leadership

Guest interaction

Communication

Problem solving

Hands-on

Job description

We are looking for a Duty Manager to;

• Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed.
• Act as the senior decision maker on shift, handling any operational issues quickly and calmly.
• Support and coach the front of house team, offering guidance in real time and helping newer team members grow in confidence and skill.
• Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen.
• Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality.
• Handle guest feedback with professionalism, turning challenges into opportunities to impress.
• Maintain impeccable presentation of the dining room, bar, and service stations throughout the day.

You will be;

• A confident hospitality leader with experience in high volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter.
• A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table.
• A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing.
• A hands on operator who's not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed
• A problem solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs
• Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much loved brand with fresh energy, sharper focus and big ambition. It's a rare chance to make a visible, lasting impact at a brand people already care about - and to be part of the team writing its next chapter.
• Competitive hourly rate and service charge
• Opportunities for growth within a dynamic, adaptable brand
• Meals on shift and discount on melas with family
• Access your earning early through our partnership with Stream
• A supportive team culture where your ideas and initiative are valued