Duty Manager

CoTé Software & Solutions; Cardiff; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Service charge

Meals on shift

Discount on meals with family

Earn access through Stream partnership

Supportive team culture

Job summary

Côte Brasserie in Cardiff is seeking a dedicated Duty Manager to lead busy breakfast, lunch and dinner services, ensuring guests feel welcomed and operations run smoothly. You will be the senior decision-maker on shift, guiding the team with calm, clear direction and hands-on support across front-of-house tasks.

You'll oversee guest flow, seating, pacing and kitchen communication while championing service standards and turning guest feedback into memorable hospitality moments.

Qualifications

• Experience leading teams in high-volume restaurants or brasseries.
• Strong communication and guest-focused service approach.
• Calm under pressure with good judgement and problem-solving.
• Hands-on leader who can help bar and service staff as needed.

Responsibilities

• Lead the floor across busy breakfast, lunch and dinner services.
• Act as senior decision-maker on shift and resolve issues quickly.
• Coach front-of-house team and support new team members.
• Oversee guest flow, seating, pacing and kitchen communication.
• Uphold service standards from greeting to farewell.
• Handle guest feedback professionally and turn challenges into positive experiences.
• Maintain presentation of dining room, bar and service stations.

Skills

Hospitality leadership

Guest service

Effective communication

Team coaching

Job description

Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much-loved brand with fresh energy, sharper focus and big ambition. It's a rare chance to make a visible, lasting impact at a brand people already care about - and to be part of the team writing its next chapter.

We are looking for a Duty Manager to;

• Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed.
• Act as the senior decision-maker on shift, handling any operational issues quickly and calmly.
• Support and coach the front-of-house team, offering guidance in real time and helping newer team members grow in confidence and skill.
• Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen.
• Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality.
• Handle guest feedback with professionalism, turning challenges into opportunities to impress.
• Maintain impeccable presentation of the dining room, bar, and service stations throughout the day.

You will be;

• A confident hospitality leader with experience in high-volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter.
• A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table.
• A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing.
• A hands-on operator who's not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed
• A problem-solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs

What we offer;

• Competitive hourly rate and service charge
• Opportunities for growth within a dynamic, adaptable brand
• Meals on shift and discount on melas with family
• Access your earning early through our partnership with Stream
• A supportive team culture where your ideas and initiative are valued