Duty Manager — Live Events & Stadium Operations

Sunderland Greyhound Stadium; Sittingbourne; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Annual passes

Hotel discounts

Annual leave 22–28 days

Pension & life assurance

Healthshield

Training opportunities

Further benefits

Job summary

Central Park Greyhound Stadium, part of Arena Racing Company, is seeking a proactive Duty Manager to oversee both racing and non-racing operations. You will lead teams, uphold safety standards, and ensure memorable guest experiences on race days and events.

The role requires delivering high operational standards, managing staff, and coordinating with hospitality, catering and retail teams to optimize performance. Salary up to £40,000 depending on experience.

Qualifications

• 3+ years in a similar operational management role.
• Experience in a racecourse, sporting venue, hospitality, leisure or hotel environment (desirable).
• Proven leadership and people-management skills.

Responsibilities

• Lead race day and event operations, ensuring safety and smooth delivery.
• Act as Duty Manager for the site and cover absence of General Manager.
• Champion welfare and client satisfaction across all venues.
• Lead Health & Safety compliance, emergency planning and procedures.
• Manage staff, safety stewards and security teams, including training and performance.
• Plan rotas and ensure departments are adequately resourced.
• Cooperate with hospitality, catering and retail to deliver exceptional experiences.
• Handle customer feedback professionally and resolve issues.
• Oversee venue presentation, maintenance and contractor performance.
• Monitor stock, cash reconciliation and operational reporting.
• Support marketing, social media, and customer bookings.

Skills

Leadership

People management

Communication

Interpersonal skills

Problem solving

IT skills

Education

Business or Events qualification

Health & Safety qualification

Spectator Safety (Level 3/4)

First Aid qualification

Personal Licence Holder

Tools

IT systems

Job description

Central Park Greyhound Stadium, part of Arena Racing Company, is seeking a proactive Duty Manager to oversee both racing and non-racing operations. You will lead teams, uphold safety standards, and ensure memorable guest experiences on race days and events.

The role requires delivering high operational standards, managing staff, and coordinating with hospitality, catering and retail teams to optimize performance. Salary up to £40,000 depending on experience.