Duty Manager: Lead Team & Guest Experience

Harvester - Poachers Cottage; Stoke-on-Trent; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across all brands

20% discount for friends & family

Wagestream

Gym discounts

Team socials

Pension

25 days holiday

Share options

Employee helpline

Job summary

Harvester - Poachers Cottage in Stoke-on-Trent is hiring a Duty Manager to work with the General Manager and lead the team in delivering great guest experiences.

You will train and mentor the team, ensure high service standards, and help drive the restaurant's targets while creating a welcoming atmosphere.

Join a brand known for family-friendly dining, flexible shifts, and competitive benefits including staff discounts and pensions.

Qualifications

• Experience managing a team in a food-service environment.
• Proven ability to train and inspire staff.
• Strong guest service focus and communication skills.

Responsibilities

• Assist the General Manager with day-to-day operations.
• Lead and coach team to deliver high-quality food, drinks and service.
• Maintain guest satisfaction and resolve issues promptly.
• Work toward business targets and KPIs.

Skills

Management experience

Customer service

Team leadership

Job description

Harvester - Poachers Cottage in Stoke-on-Trent is hiring a Duty Manager to work with the General Manager and lead the team in delivering great guest experiences.

You will train and mentor the team, ensure high service standards, and help drive the restaurant's targets while creating a welcoming atmosphere.

Join a brand known for family-friendly dining, flexible shifts, and competitive benefits including staff discounts and pensions.