Duty Manager — Lead Guest Experience & Team

Harvester; Stoke-on-Trent; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible shifts

33% staff discount

Friends & family discount

Wagestream access

Gym discounts

Team socials

Pension

25 days holiday

Free shares

Employee helpline

Job summary

Harvester's Poachers Cottage is seeking a Duty Manager to support the General Manager in daily operations and lead the team to deliver standout guest experiences. The role emphasises guest care, staff development and achieving performance targets.

Enjoy flexible shifts, substantial staff discounts across brands, Wagestream access, gym discounts, and a comprehensive benefits package including pension and paid holiday. A collaborative, welcoming team environment awaits.

Qualifications

• Experience managing a hospitality team.
• Proven ability to train and inspire staff.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Train and motivate the team to deliver great food and service.
• Model leadership and guide development within the team.
• Ensure guests are cared for and feel welcomed.
• Work toward business targets and performance goals.

Skills

Team leadership

Staff training

Guest service

Job description

Harvester's Poachers Cottage is seeking a Duty Manager to support the General Manager in daily operations and lead the team to deliver standout guest experiences. The role emphasises guest care, staff development and achieving performance targets.

Enjoy flexible shifts, substantial staff discounts across brands, Wagestream access, gym discounts, and a comprehensive benefits package including pension and paid holiday. A collaborative, welcoming team environment awaits.