Duty Manager — Lead Guest Experience & Team

Mitchells & Butlers PLC; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discount 33% across brands

Family & friends discount 20%

Wagestream access

Pension

25 days holiday

Employee helpline

Share plan

Job summary

Mitchells & Butlers PLC operates Yeoman and Sizzling Pub & Grill brands across the UK. The Duty Manager role supports the General Manager in daily operations, leading the team to deliver outstanding guest experiences from breakfast to late-night service.

You will train and motivate your team, model professional standards, and focus on achieving business targets while ensuring guests feel welcome and valued at every visit.

Qualifications

• Experience in hospitality management or supervisory roles.
• Strong people leadership and guest service focus.
• Able to coach and develop team members to deliver high standards.

Responsibilities

• Support the General Manager in day-to-day operations.
• Train and inspire the team to deliver food, drink, and service to a high standard.
• Act as role model and guide development within the team.
• Ensure guests are cared for and hosted for memorable moments.
• Work towards and achieve business targets.

Skills

Team leadership

Customer service

Training & coaching

Duty Manager experience

Job description

Mitchells & Butlers PLC operates Yeoman and Sizzling Pub & Grill brands across the UK. The Duty Manager role supports the General Manager in daily operations, leading the team to deliver outstanding guest experiences from breakfast to late-night service.

You will train and motivate your team, model professional standards, and focus on achieving business targets while ensuring guests feel welcome and valued at every visit.