Duty Manager - Lead, Elevate Customer Experience

Freedom Leisure; Worcester; On-site; GBP 21,720 - 26,547; Full time

Benefits offered by this job

Staff benefit scheme with access to discounts

Discounted staff membership

Incremental holidays

24/7 Employee Assistance Programme

Company pension

Financial advice

Cycle-to-work scheme

Job summary

A regional leisure organisation based in Worcester seeks a Duty Manager to ensure the welcoming and safe operation of their leisure centre. Responsibilities include managing operational staff and contributing to business performance. Candidates should have a passion for leisure services and management experience. Training and development opportunities are available, along with attractive benefits and a salary of up to £24,134 per annum.

Qualifications

• RLSS National Pool Lifeguard Qualification (training will be given).
• DBS Check required.
• Experience in Duty Management or similar role is essential.
• Passion for the leisure industry and commitment to professional development.

Responsibilities

• Ensure centres are welcoming, clean, and safe.
• Manage and support operational staff.
• Responsible for day-to-day operations of the leisure centre.
• Contribute to business and budgetary performance.

Skills

Team management

Customer service

Problem solving

Decision making

Job description

A regional leisure organisation based in Worcester seeks a Duty Manager to ensure the welcoming and safe operation of their leisure centre. Responsibilities include managing operational staff and contributing to business performance. Candidates should have a passion for leisure services and management experience. Training and development opportunities are available, along with attractive benefits and a salary of up to £24,134 per annum.