Duty Manager: Lead Busy Shifts & Elevate Service

SSP; Worcester Park Estate; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Training and development programs

Job summary

SSP, in the United Kingdom, invites you to join as a Duty Manager. The role offers a 30-hour Full Time schedule with shifts from 7:00am to 10:00pm across weekdays, weekends and holidays.

You’ll lead teams at busy locations, deliver excellent service, and help maintain energetic atmospheres across brand sites such as Starbucks and Burger King. Openings emphasise leadership, problem solving on the fly and ongoing development.

Qualifications

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to responsibilities within the Duty Manager role, applicants will need to be 18+ to perform certain tasks or work on certain shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

Skills

Leadership

Team management

Customer service

Fast-paced environment

Job description

SSP, in the United Kingdom, invites you to join as a Duty Manager. The role offers a 30-hour Full Time schedule with shifts from 7:00am to 10:00pm across weekdays, weekends and holidays.

You’ll lead teams at busy locations, deliver excellent service, and help maintain energetic atmospheres across brand sites such as Starbucks and Burger King. Openings emphasise leadership, problem solving on the fly and ongoing development.