Duty Manager (Inside M25)

Iceland Foods Ltd; Sydenham; Presencial; GBP 17 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

Holiday entitlement

Christmas vouchers

Refer a friend

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Resumo da oferta

Iceland Foods Ltd is seeking a committed Duty Manager to join our store leadership team. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts.

In this role you will maximise profit by ensuring product availability, drive sales with promotional activity, and lead a team to deliver exceptional customer service. You will also follow cash handling and security policies and uphold our One Best Way standards.

Qualificações

• Experience in a retail management or supervisory role is beneficial.
• Strong communication with colleagues to deliver tasks first time, every time.
• Ability to plan and organise shifts using the team.
• Provide constructive feedback to improve performance.

Responsabilidades

• Maximise profit by delivering great product availability and driving sales.
• Lead and develop the team, supporting engagement and inclusive culture.
• Follow cash handling and security policies and implement One Best Way processes.
• Demonstrate leadership by example to get the best from your team and serve customers.

Conhecimentos

Retail management

People leadership

Shift planning

Customer service

Communication

Descrição da oferta de emprego

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.