Duty Manager (Inside M25)

Iceland-Food; Loughton; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

15% discount in Iceland and The Food W

28 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Career progression opportunities

Supportive and inclusive work env

Job summary

Iceland Foods Ltd. is seeking a committed Duty Manager to join our growing team in the United Kingdom. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts.

The role emphasizes leadership, customer-focused service, and adherence to store policies while driving sales and ensuring excellent availability for customers. A supportive and inclusive work environment is offered, with opportunities for development.

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Communicates effectively with colleagues to deliver store tasks on time, every time.
• Plans and organises the shift, using every team member.
• Provides balanced feedback to improve performance of every colleague.
• Sets the pace of the team on shift by being hands-on to deliver a great store.

Responsibilities

• Maximise profit with a focus on great store availability and driving sales.
• Engage, develop and retain great people and support store colleagues.
• Follow cash handling, security policies and processes; support digital service improvements.

Skills

Retail management

Team communication

Shift planning

Performance feedback

Hands-on leadership

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.