Duty Manager

Iceland; Southmoor; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discount 15%

Holiday 28 days

Christmas vouchers

Refer a Friend

Savings scheme

Long service awards

Healthcare plan

Grocery Aid

Career pathways

Inclusive workplace

Job summary

Iceland is seeking a committed Duty Manager to join our team. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping drive availability and sales. The role focuses on hands-on leadership, customer service, and adherence to store policies.

We offer benefits including discounts, holidays, vouchers, and career progression opportunities. A supportive, inclusive workplace awaits the right candidate who values customers and colleagues alike.

Qualifications

• Experience in a retail management or supervisory role is preferred but not essential.
• Excellent communication skills with colleagues to deliver tasks first time, every time.
• Able to plan and organise shifts using every team member.
• Provide balanced feedback when needed to improve performance.
• Lead the team on shift to deliver a great store experience.

Responsibilities

• Oversee store operations to maximise profits and availability for customers.
• Support and engage the team, promote an inclusive culture and upskill staff.
• Follow cash handling and security policies and ensure processes are followed.

Skills

Retail management

Communication

Shift planning

Feedback delivery

Team leadership

Job description

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.