Duty Manager (Full Time)

Heron Foods; Newcastle-under-Lyme; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Discounts: 10% off at Heron Foods and

Personal growth programs like Future/F

Wellbeing support: 24/7 GP access for你

Recognition & More: long-service and a

Job summary

Heron Foods is hiring a Duty Manager for its store in Newcastle under Lyme. You will lead the team, ensure outstanding customer service, and maintain a clean, stocked store. You’ll drive sales, monitor performance, and take responsibility as keyholder during shifts when the Store Manager is absent.

The role suits proven retail leaders seeking a dynamic, rewarding environment with opportunities for career development and employee wellbeing programs.

Qualifications

• Proven success as Retail Supervisor or Duty Manager in a fast-paced retail setting.
• Strong leadership skills with ability to motivate and develop a team.
• Excellent organisational abilities and a passion for customer service.

Responsibilities

• Lead and motivate the team to deliver exceptional results.
• Maintain high standards of customer service and resolve queries.
• Keep the store clean, presentable, and well stocked.
• Drive sales and profitability by monitoring performance and efficiency.
• Act as keyholder and manage store openings and closures when needed.

Skills

Leadership

Customer service

Team motivation

Retail operations

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Hanbridge Avenue, Newcastle under Lyme, ST5 8HX

Hours:45 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment.

Enjoy a range of perks, including:

• - Discounts: 10% off at both Heron Foods and B&M stores.
• - Personal Growth: Access to career development programs like ‘Future Flyers.’
• - Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• - Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You'll Do:

• - Leading and motivating the team to deliver exceptional results.
• - Ensuring high standards of customer service and resolving queries effectively.
• - Maintaining a clean, well-presented, and fully stocked store.
• - Driving sales and profitability by managing performance and efficiency.
• - Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

• - Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• - Strong leadership skills with the ability to motivate and inspire a team.
• - Exceptional organisational abilities and a passion for customer service.
• - A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Up to £12.71 per hour (depending on age)

Up to £13 per hour (inclusive of enhancement when performing management duties)