DUTY MANAGER

GM Active; Wythenshawe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Job summary

GM Active in the United Kingdom is looking for a proactive team leader to manage a diverse staff in a fast-paced centre. You will ensure outstanding customer service, drive performance, and support colleagues to reach their potential.

Applicants should demonstrate strong communication and IT skills, be prepared for weekend/evening shifts, and pass a DBS check. The role offers a competitive salary and opportunities for development within the GM Active network.

Qualifications

• Experience leading a diverse team and delivering high service standards.
• Excellent verbal and written communication skills with IT proficiency.
• Ability to motivate colleagues and drive performance.
• Commitment to company values and professional development.

Responsibilities

• Lead and motivate a diverse team fully embracing company values.
• Maintain high customer service standards.
• Exhibit excellent verbal, written, and IT communication skills.
• Create an environment where colleagues can achieve their full potential.
• Manage cost control and drive income in all areas of the business.
• Demonstrate exceptional time management and deadline compliance.
• Work day, evening, weekend, and public holidays as required.
• Undergo a DBS check prior to starting.

Skills

Leadership

Customer service

Communication

Time management

Tools

MS Office

Job description

Responsibilities

• Lead and motivate a diverse team fully embracing company values.
• Maintain high customer service standards.
• Exhibit excellent verbal, written, and IT communication skills.
• Create an environment where colleagues can achieve their full potential.
• Manage cost control and drive income in all areas of the business.
• Demonstrate exceptional time management and deadline compliance.
• Hold National Pool Lifeguard, First Aid at Work, and Pool Plant Operator qualifications or achieve them within the set timescale.
• Work day, evening, weekend, and public holidays as required.
• Undergo a DBS check prior to starting.

What Can We Do For You?

We offer a competitive salary and opportunities for development, a vibrant, exciting and friendly environment, and free membership to our 220+ centres nationwide for you and a partner or children.