Duty Manager

Bistrot Pierre; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic restaurant is seeking a Duty Manager to ensure operational efficiency and enhance customer satisfaction. The successful candidate will manage staff, assist in various areas of the restaurant, and maintain clear communication with the kitchen team. This role offers numerous benefits, including discounts and opportunities for career development in a welcoming environment.

Benefits

50% discount off food

Awesome service charge

Financial wellbeing platform access

Discounted room rates

Discounted meals and wines

24/7 employee assistance programme

Staff nights out

Annual company rewards

Career development opportunities

Length of service awards

Qualifications

• Excellent communication and teamwork skills.
• Ability to manage staff and respond to customer needs.

Responsibilities

• Ensure adequate staffing levels during shifts.
• Anticipate and react to client needs to enhance satisfaction.
• Assist in various areas of the restaurant as needed.
• Brief the front of house team on targets.
• Maintain communication with the kitchen team for service readiness.

Job description

Overview

Why should you join our team? We currently have a wonderful opportunity to join our dynamic restaurant team as a Duty Manager. Every member of our restaurant team plays an integral part in delivering the best possible experience for our customers. We pride ourselves on having created a welcoming and inclusive environment for all, to excel and develop in their roles.

Benefits

• Treat your friends and family to an unlimited 50% discount off our food at any of our Bistrots
• An awesome service charge on top of your competitive hourly pay rate
• Sign up to the financial wellbeing platform Wagestream, which lets you track your earnings, access your wages before payday, set up savings and provides a financial health score checker
• Discounted room rates at our two hotels
• Discounted selected dishes on shift, and wines at cost price
• We take well-being seriously, so you’ll have access to our 24/7 employee assistance programme
• Fantastic staff nights out and on-shift daily and monthly incentives
• Annual company rewards – get the chance to win holiday vouchers for you and your loved ones
• Take part in our Future Leaders course, where you can experience bespoke career development
• Length of service awards

Role responsibilities

• Ensuring staffing levels are adequate for the shift and any issues are addressed in a timely manner
• Anticipating client needs wherever possible and react to these to enhance client satisfaction
• Flexibility to assist within other areas of the restaurant
• Briefing the front of house team to ensure they have clear targets on customer satisfaction and upselling
• Maintaining clear communication with the kitchen team to ensure they are ready for service and products are available