Duty Manager

Holroyd Howe; Waverley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Gym membership after probation

Golf course access

28 days holiday including bank hols

Volunteer days

Grandparent leave

Enhanced maternity leave 24 weeks

Pension & life insurance

Perkbox discounts

Wellbeing hub & EAP

Free meals at work

Training & development

Uniform provided

Job summary

Holroyd Howe is seeking a Junior Duty Manager to oversee the smooth delivery of service at Charterhouse School. You will work closely with the catering and kitchen teams to ensure a warm welcome, exceptional service, and high-quality food presentation in a busy hospitality environment.

You will lead a team to deliver excellence and support daily operations. Joining Holroyd Howe, a leading UK contract caterer for independent schools, you will engage in hands-on leadership, training and

Qualifications

• Previous experience in hospitality, catering, or a supervisory role
• Strong communication and leadership skills
• Ability to work well under pressure in a fast-paced environment
• Good understanding of food hygiene, health & safety standards
• Confident in supporting and motivating a team
• Customer-focused with a proactive, hands-on approach
• Flexible with working hours, including weekends and evenings where required

Responsibilities

• Support the Duty Manager with the daily running of operations
• Supervise teams during service and ensure high standards are maintained
• Deliver excellent customer service and resolve issues where needed
• Assist with shift coordination, briefings, and team support
• Maintain health & safety, hygiene, and operational standards
• Support stock control and basic operational administration
• Lead by example and contribute to a positive team environment

Job description

• Approximately every third weekend off due to scheduled site closures, providing excellent opportunities for rest and planning social activities
• Management experience from 1 to 2 years in a shift - leading or supervisory position
• Shift patterns include: 6:00am-3:00pm, 11:30am-8:00pm, and 12:00pm-8:30pm
• Sundays operate on a 10:00am-8:00pm shift
• Uniform is provided, with maintenance and upkeep included
• Following successful completion of probation, access to onsite gym membership available at £5 per month (if desired)
• Access to onsite golf course and beautiful grounds in a premium working environment
• 28 days holiday (including bank holidays)
• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels

We are seeking an enthusiastic and customer-focused Junior Duty Manager to oversee the smooth delivery of service at Charterhouse School. Working closely with the catering and kitchen teams, you'll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands‑on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence. You will be joining Holroyd Howe, one of the UK's leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

• Support the Duty Manager with the daily running of operations
• Supervise teams during service and ensure high standards are maintained
• Deliver excellent customer service and resolve issues where needed
• Assist with shift coordination, briefings, and team support
• Maintain health & safety, hygiene, and operational standards
• Support stock control and basic operational administration
• Lead by example and contribute to a positive team environment, Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
  Previous experience in hospitality, catering, or a supervisory role
• Strong communication and leadership skills
• Ability to work well under pressure in a fast‑paced environment
• Good understanding of food hygiene, health & safety standards
• Confident in supporting and motivating a team
• Customer-focused with a proactive, hands‑on approach
• Flexible with working hours, including weekends and evenings where required