Duty Manager

Malmaison Hotels; Reading; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff room discounts

Friends & Family rate 50%

35% dining discount

Apprenticeship programmes

Cycle to work

Healthcare Cash Plans

Referral scheme up to £1,500

Uniform provided

Wellness & Campaign Days

Pay as you earn via Stream

Complimentary stays on anniversaries

Job summary

Malmaison Hotels is seeking a Duty Manager to help oversee the front-of-house and F&B operations across the hotel, ensuring exceptional guest service and smooth daily flows. You will work hands-on with breakfast, check-out periods, and room inspections in partnership with Housekeeping.

Applicants should have proven experience in busy F&B environments and guest relations. The role offers progression toward Head of Department and eventually a DGM position, with a range of staff benefits and

Qualifications

• Hands-on manager with experience in a busy Food & Beverage Department.
• Experience in Guest Relations would be advantageous.
• Development path from Junior HoD to Senior HoD and then DGM.

Responsibilities

• Assist in the smooth running of all customer-facing departments.
• Work with the breakfast team and manage busy checkout periods.
• Inspect bedrooms with Housekeeping to ensure standards.

Skills

Guest relations

F&B operations

Front office

People management

Job description

Working across multiple departments this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel. You will be a hands on manager with experience of working within a busy Food & Beverage Department. You will be looking for a role that will allow you to continue your development from Junior HoD to a Senior HoD role. As Duty Manager within Malmaison you will be assisting in the smooth running of all Customer facing departments - from working alongside the breakfast team, dealing with a busy check out period through to checking bedrooms with the Housekeeping Manger. Experience in Guest Relations would be advantageous as would an interest in what is trending in the local area around the hotel. If you are successful in your application of Duty Manager you could be expected to progress to a Head of Department role looking after a single department and then onto a DGM role within Malmaison or Hotel Du Vin. We have a number of training courses that will assist you in your development and some fantastic benefits and rewards waiting for you.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500, just for getting your friends jobs! (Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it's earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family
• Plus on completing your probationary period you will be provided with:
  • Private Medical Healthcare
  • Bonus Plan based on clear and transparent KPI's
  • Critical Illness cover
  • Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace