Duty Manager

SSP; Norwich; On-site; GBP 27,000 - 33,000; Full time

Job summary

Join a dynamic team as a Duty Manager at SSP, where you'll lead a team at iconic locations like Starbucks. This role offers a platform to thrive in hospitality leadership, ensuring exceptional service and a vibrant work environment. Benefit from training, employee discounts, and a fast-paced atmosphere.

Benefits

Discounted Meal and free parking while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Qualifications

• Previous experience leading a team in busy Hospitality or Retail.
• Ability to inspire a team and deliver great service.
• Must be 18 years of age or over for certain tasks.

Responsibilities

• Lead the team through busy shifts, maintaining a positive atmosphere.
• Take ownership of operations including opening and closing.
• Champion improvements and results within the unit.

Skills

Leadership

Customer Service

Problem Solving

Job description

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DUTY MANAGER - NORWICH STATION, STARBUCKS

Please note, this is a Full Time role.

Pay Rate: £13.11 per hour.

Hours of operation are 6am to 7pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.