Duty Manager

SSP Group; Norwich; On-site; Full time

Job summary

SSP is seeking a Duty Manager for Norwich Station, offering a vibrant role leading a team in a fast-paced environment at Starbucks. You will be responsible for daily operations, ensuring high standards of customer service while enjoying perks such as discounted meals and employee discounts. Join us to make an impact daily and build a rewarding career in hospitality!

Benefits

Discounted meals and free parking while on shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development programs

Qualifications

• Previous experience leading a team in busy hospitality or retail.
• Must be 18 years of age or over.

Responsibilities

• Take ownership of daily operations and problem solve on the fly.
• Inspire team to deliver great customer service.
• Stay informed about unit performance and champion improvements.

Skills

Leadership

Customer Service

Problem Solving

Job description

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Duty Manager - Norwich Station, Starbucks

Please note, this is a Full Time role.

Pay Rate: £13.11 per hour.

Hours of operation are 6am to 7pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts due to some responsibilities within the Duty Manager role.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal; experience with night shifts is a plus!

AS A DUTY MANAGER, WE WILL OFFER YOU:

• Discounted meals and free parking while on shifts.
• Employee discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships, and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly, and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.