Duty Manager

Cairn Group; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group is seeking an engaged Front of House Supervisor in Newcastle upon Tyne. You will support the management of Reception, Housekeeping, Leisure, and Food & Beverage, stepping in for departmental managers to keep the operation running smoothly.

You'll drive high levels of guest satisfaction by coaching teams, resolving day-to-day challenges, and maintaining productivity with a calm, proactive leadership style. Join Cairn Group to grow your hospitality career with a supportive team.

Qualifications

• Leadership in hospitality roles
• Strong customer-focused mindset
• Clear and confident communicator
• Ability to stay composed under pressure
• Excellent time management and organizational skills

Responsibilities

• Support Front of House departments and assist managers
• Step in for departmental managers to keep operations running smoothly
• Drive guest experience and service excellence across Reception, Housekeeping, Leisure and F&B

Skills

Team leadership

Customer service

Effective communication

Calm under pressure

Time management

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

In this hands-on role, you’ll support the management of our Front of House departments, stepping in for departmental managers as needed to keep the operation running seamlessly.

You’ll help ensure high levels of employee productivity and service excellence across departments such as Reception, Housekeeping, Leisure, and Food & Beverage.

Whether acting as the first point of contact for escalations, coaching the team through service delivery, or solving day-to-day challenges, you’ll be the calm in the storm – making sure every guest feels looked after, and every shift runs smoothly.

About You:

• A Great Leader – You know how to bring a team together, creating a collaborative, positive, and motivated workforce driven to exceed expectations.
• Service Focused – Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving challenges as they arise.
• Strong Communicator – Confident in your communication across a variety of formats and audiences.
• Cool Under Pressure – Calm, flexible, and adaptable with the ability to keep things running smoothly, no matter the situation.
• Detail-Oriented – You’ve got a sharp eye and a knack for managing your own time and supporting others to do the same.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

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